Provide direct and general supervision to culinary team in assigned outlet on assigned shift to ensure quality food preparation and guest satisfaction while supporting River City’s vision, mission and values.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
Monitors food purchasing, staffing, food preparation and food inventory in order to control food and labor cost and waste, ensuring adherence to the budget.
Monitors and evaluates food preparation by observing cooking techniques and tasting results to ensure food quality and consistency according to standards.
Assists in developing menu changes to ensure variety and food quality.
Monitors and advises on storage of food items to ensure quality of food and compliance with health requirements.
Coordinate with front-of-the-house staff to ensure effective expedition of food orders and service. Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
Pinnacle Entertainment - 11 months ago