Job Description:Position Summary:|
Responsible for providing deskside and remote support to
end users on a variety of hardware and software issues.
Responds to telephone calls and email requests for technical
Identifies, researches, and resolves new technical issues,
as an individual (and as part of a team), as problems arise.
Addresses Work Orders in a timely manner from within NHS’
Help Desk application (Numara’s Foot Prints) and updates
Coordinate and work closely with several internal IT teams
to maintain high service levels to our end users. Tracks,
monitors, and communicates ticket status to end users through
to problem resolution.
Travel to NHS sites in Central and Eastern PA region will
be required on a regular basis.
Job Requirements:Skill Requirements:
Administration of User/Email accounts in a Microsoft Windows
2003/2008 Server Active Directory environment. Setup, configuration,
and hardware troubleshooting for HP/Compaq Desktops/Laptops
and printers.Set up, configuration, and software troubleshooting
for Microsoft Windows XP and Windows 7 operating systems,
Microsoft Office 2002/2003/2007 application suite, and NHS
specific applications such as Kronos, GreatPlains, CSM,
Avatar, etc.Set up, configuration, and trouble shooting
for LAN/WAN, TCP/IP, and RemoteAccess/VPN issues.Must be
familiar Remote control applications for support purposes
connectivity for Terminal Server and/or Citrix based applications.
- Microsoft RDP, RemoteAssistance, Dameware, Support of
High school diploma or equivalent, plus some business or
Minimal Required 1 – 3 years
NHS is an EOE
Req. Code : N/A
% of Travel Required : 20-30%
Shift/Hours : First Shift (Day)
Northwestern Human Services (operating as NHS Human Services) exists to lend a helping hand to humans throughout the Northeast. The...