Representative, Account Management - Bilingual (English/French)
APAC Customer Services 1,021 reviews - Fargo, ND

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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide.

The Account Management Representative is responsible for activities related to partner recruitment, ongoing relationship management, business planning, development, and relationship management of mid-market services, marketing, solutions, and reseller partners. They will assist in vast areas of APAC Customer Service's Business. Ranging from account management, Partner marketing, and impact into open and select space

Essential Duties and Responsibilities:
Revenue/Quota attainment

Partner pipeline metrics (volume and velocity)

New Customer add targets (new customers; new revenue)

Number of customer references & partner case studies

Partner Business Plans (PBPs) and Partner Solution Plans (PSPs) completed for 100% of Tier 1 and Tier 2 partners

POC/MPE's are also a measure of success measured through the pipeline

Partner Service Plan penetration rates for all Tier 1 and Tier 2 partners

Intelligence regarding partner capabilities and partner capacity in the sub-region/territory

Partner Business Plans (PBP) and subsequent Partner Solution Plans (PSPs) in place that clearly defines the jointly developed strategy and tactics for the partnership between Client & all Managed Partners; alignment of the Plan (PBP) with local and Area partner strategies.

Healthy and predictable partner-driven pipelines that include sufficient qualified opportunities to meet or exceed quota for the territory

Generation of through-partner customer adds that meet or exceed customer add targets

Marketing & Prospecting: high-quality lead generation & customer engagement with partners (where appropriate)

Recruitment, development and maintenance of Solutions partners (including competitive partners) who can provide enhanced bespoke and packaged solutions based on Client products for all customer segments and key market verticals

Facilitation of partner interaction with various (and appropriate) Product, Services and Marketing groups

Ensuring that partners are receiving the technical and sales support needed to develop opportunities effectively and maintain their competence levels

Must be bilingual in English and French, both oral and written language skills.


Bachelor's degree in Business Management, Sales/Marketing, or related fields, or equivalent work experience

1-3 years of sales and/or business management experience preferred

Experience with business applications preferred (ERP, CRM, Microsoft Office, and financial applications)

Previous business management experience, a plus

Working knowledge of Client Product Licensing (Licensing, a plus)

Working knowledge of Client Marketing Platforms (POC, ADS, MPE, GRAB)

Presentation skills a MUST

Some travel is required

Minimum 1 years of experience working with Client products & licensing preferred

Minimum 1 years of sales/marketing experience working with Client Partners/Customer preferred

Excellent organizational and motivational skills

Ability to effectively communicate with all levels partners and customers verbally and through written means

Manages and adapts to change

Self-motivated with the ability to work independently in a fast-paced environment

Proficient in the use of Microsoft suite of products

Excellent internal and external customer service

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.


Telesales Representative

Primary Location


Work Locations

Fargo, ND

3900 44th Street SW



Employee Status




Job Level

Entry Level


Day Job

Education Level

Bachelor's Degree (±16 years)

About this company
1,021 reviews
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial...