Operations Manager
Flagship Facility Services, Inc. - Phoenix, AZ

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As the Operation Manager for our company, you have ownership and accountability to directly manage all janitorial cleaning services.

Responsibilities and Duties include but are not limited to:
Develops excellent internal and external customer service throughout FSG.
Develops strong Managers/leadership in all departments.
Develops strong Leads in all departments.
Develops and monitors field personnel training programs in all departments to include: Safety, trade certifications, employee pay scales and on the job training.
Develops manager training programs to include: Phones, computers, Outlook, Excel, Word, sales, Operation/FSG departmental cross training through all SPC departments.
Evaluates all suppliers on a periodic basis to include: Price, service, responsiveness, delivery capabilities and convenience.
Develops and monitors pricing cost sheets to include: Standardized markups, production rates and bill rates.
Manages financial reporting to include billing, processing invoices/receipts, maintenance boards and job costing.
Develops manager in training program for Facility Services Group.
Monitors proposal process, out put and closing rates.
Evaluates standardized bid calculations that produce labor and supply budgets.
Maintains a working knowledge of policies, operations & products and services.
Works independently and completes daily activities according to work schedule.
Provides strong leadership abilities, with the ability to coordinate projects thru completion.
Treats all employees and customers with dignity, respect and courtesy
Participates in our corporate culture, i.e., Customer Service, Training and Safety meetings.
Other duties may be assigned

Core Requirements/Qualifications

The ideal candidate will be an independent, self-starter with:
Eight-to-ten years of experience in janitorial services and building maintenance.
Familiar with safety regulations, governmental agency and company, directives as related to building operations and practice safe working habits.
Must have excellent internal and external customer service skills. Ability to communicate with 1000 plus contact data base consisting of external customers, potential customers, suppliers and internal customers.

Professional demeanor

Ability to work individually and as part of a team
Strong Microsoft Office skills, i.e. Excel, Word, Powerpoint, Microsoft Paint, etc.
Excellent written and verbal communication skills
Bi-lingual English/Spanish welcomed.

Physical Demands

Some heavy lifting (may lift up to 50 lbs.) and possible moving of equipment required.
Specific vision abilities required by this position include close vision.
Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pumps, tools, ladders).

Work Environment

Fast paced office environment.
High sense of urgency
Small office environment
The noise level in the work environment is usually moderate.
Exposed to a combination of normal office type environments, and shop environments.
Regularly exposed to dust, odors, oil, fumes and noise.