Medical Support Assistant (MSA) - (Open Continuous Announcement)
Department Of Veterans Affairs - Miles City, MT

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Vacancy Identification Number (VIN): 753775

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Unless this office is notified otherwise, applications will remain on file and in consideration for open positions until December 31, 2013.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE: The full performance level of this vacancy is GS-5 . The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

Special Employment Consideration: VA encourages persons with disabilities to apply.

KEY REQUIREMENTS

U. S. Citizenship

Must pass pre-employment examination

English Language Proficiency required

Designated and-or Random Drug Testing required

Background and-or Security Investigation required

DUTIES:
Medical Support Assistant is the front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and may be frustrated with the administrative process associated with diagnosis and treatment.

Medical Support Assistants (MSAs) in the VA Montana Health Care System (VAMTHCS) perform a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. This position is located in the outpatient/specialty services.

The MSA, GS-5 will perform at a competent level. The MSA within this organization is responsible for delivering administrative support to our staff and supervisors associated with the PACT Teams/primary care/specialty clinic(s) in VAMTHCS. The MSA will provide reception and support by greeting Veterans, assisting to gather information, answering the phone, referring Veterans to appropriate personnel and other duties related to Veterans.

Relocation Expenses: Relocation expenses are not authorized for this position.

QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
U.S. citizenship.
Experience: Six months of clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

GRADE DETERMINATIONS:
GS-3 (entry level)

Non beyond the basic requirements as described above.

GS-4 (developmental)

Basic requirements: and

Experience: One year of clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR one year of education above high school; OR a combination

GS-5 (full performance)

Basic requirements; and

Experience: Two years of clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR two years of education above high school; OR a combination

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

References : Input applicable reference and links. For example: VA Handbook 5005/23, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD , dated June 2012, and OPM Qualification Standard for Medical Support Assistant Positions at http://www.opm.gov/qualifications/Standards/IORs/gs0600/0679.htm and OPM Group Coverage Qualification Standard for Clerical and Administrative Support Positions at http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp .

PHYSICAL REQUIREMENTS: The work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Normal safety precautions and practices are required for working a health care environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow. Other physical demands include reaching, bending, stretching, walking, and carrying light loads of supplies.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx .

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp .

Intermittent positions DO NOT offer a benefits package.

This job opportunity announcement may be used to fill additional vacancies.

OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...