Loan Administration Manager 1 - Processing Manager
Wells Fargo - Allentown, PA

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Job Title:
Loan Administration Manager 1 - Processing Manager

Requisition Number:

Schedule Type:

Work Hours:

Telecommute Option:
Not Indicated


Job Description

The Processing Manager will support an Area through the management of Loan Processors.

Specific responsibilities of this position are:
  • Lead the activities and/or operations of a loan a production team responsible for customer service, loan processing, documentation, pre-closing/ closing tasks, loan monitoring, and may include underwriting activities.
  • Provide escalation support between sales teams and external vendors and customers to ensure processing team is effective in the administration of each loan processing transaction.
  • Ensure loan processing transactions are completed appropriately and in a timely manner.
  • Provide updates and reporting as appropriate to Regional Manager and Area Managers as it relates to the performance of the branch processing function (for example: Weekly and Monthly capacity and pipeline management).
  • Participate in strategic planning discussions for the Area and providing recommendations regarding future direction.
Management Accountabilities:
  • Lead and Manage staff of 10-25 non-exempt indirect report team members in multiple loan administration teams for a defined sales group. Team members under direct reporting structure encompass managers and individual contributors.
  • Responsible for, or participates in, the hiring, coaching, developing and supervising of team members, including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc.
  • Influence performance of a business unit or functional area by working as part of the decision-making management team and has responsibility for managing the budget of the team, department or unit.
Basic Qualifications

4+ years experience in customer service, loan administration, collections, or sales environment and 1+ years team lead or management experience.

Minimum Qualifications

This position requires compliance with all mortgage regulatory requirements and Wells Fargo s compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

  • Must be able to manage a virtual team which will require up to 50% travel.
  • Experience leading a team in the processing of conventional conforming and non conforming loan products.
  • Expertise around the processing of government loans (FHA/VA), bond loans, and manufactured housing loans.
  • Strong understanding of Underwriting guidelines and policies.
  • Must possess proven leadership and change management capabilities and ability to motivate team members to achieve high performance and results.
  • Exceptional verbal and written communication skills.

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Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...