Responsible for handling customer service inquires and problems via telephone for various banking departments and affiliates. Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs. Interacts with other departments, clients and prospective clients. Maintains documentation and records of customer inquires, complaints and services implemented. Responsible to promote banking products and/or services. May assess needs and suggest/promote alternative products or services. Assists with other duties as assigned.
Requires High School diploma or equivalent and 2+ years call center, banking/financial services, customer service or other directly related experience. Knowledge of banking and financial services and products. Proficient knowledge of call center or customer service process and procedures, banking and/or financial services. Must have strong customer service and problem resolution skills. Requires strong keyboarding and communication skills, both verbal and written. Proficient knowledge of a variety of products and services for affiliate banks and departments. Requires solid follow-through skills. Knowledge of various computer software including spreadsheets and word processing. Ability to promote and explain financial products and services. Ability to complete certifications and meet proficiency levels on internal knowledge based training.
Nevada State Bank
Nevada-Reno-NV - West Liberty Branch
NV - West Liberty Branch
One W. Liberty St.
Zions Bancorporation - 2 years ago
Multibank holding company Zions Bancorporation operates eight bank subsidiaries with some 485 branches in 10 western and southwestern...