Customer Care Representative
First Niagara Financial Group - Allentown, PA

This job posting is no longer available on First Niagara Financial Group. Find similar jobs: Customer Care Representative jobs - First Niagara Financial Group jobs

Required Skills:
High School Diploma or GED required
1 year customer service experience and sales and cash handling
PC knowledge, including a working knowledge of Word and Excel
Commitment to superior customer service
Must successfully register and maintain registration annually with The National Mortgage Licensing System and Registry in compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act

Job Description:
Overview:
The primary functions of a Customer Care Representative are to be a customer experience champion through banking transactions, build relationships through sales and service of bank products as well as the referral of non-bank products. The position requires being a Champion of First Niagara's Brand and Culture. The Customer Care Representative must meet established sales and referral performance standards.
This position requires the individual to equally perform the job duties of the Relationship Banker and Teller positions.

Key Responsibilities:
SALES EXPECTATIONS
Prioritize and deploy the most efficient high impact sales activities to generate sales referrals and outcomes to reach goal
Convert service requests and interactions to sales
Onboard customers
Maximize sales efforts with walk-in opportunities
Focus and exhaust proactive sales efforts with existing customers before generating your own initiatives
Fully leverage available sales tools, prescribed in-branch routines, call lists and best practices to increase referral and sales activity
SALES INTERACTION EXPECTATIONS
Achieve sales through consistent profiling, cross-sell and follow-up activities
Use CRM to document customer interactions, sales activities, facilitate follow-up and forecast sales results
Consistently apply our sales model with every customer
SERVICE EXPECTATIONS
Facilitate customer transactions in an accurate and timely fashion
Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5")
Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships
Do what's best for the customer by promoting referrals to branch team members and cross-functional business partners as appropriate
Ensure and promote personal ownership for the resolution of customer service issues derived from the teller line
PEOPLE EXPECTATIONS
Be a positive and effective team player by helping others on the team achieve success
Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you
ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
Perform client sales and servicing transactions with operational proficiency
Support branch security procedures and handlings while maintaining operational proficiencies
Transact business in accordance to Bank Policies and regulations
Stay informed and become knowledgeable in understanding operational changes, as they occur
Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements

State:
Pennsylvania

City:
Allentown

First Niagara Financial Group - 18 months ago - save job - block
Recommended Jobs
Customer Srvc Representative
Aetna - Allentown, PA
Aetna - 7 days ago

Dispatcher
Pomeroy - Allentown, PA
CareerBuilder - 4 days ago

Regional Education Manager Northeast PA
Fresenius Medical Care - Allentown, PA
Fresenius Medical Care - 5 days ago
About this company
15 reviews