Geek Squad Agent Job
Best Buy 7,596 reviews - Rochester, MN

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Geek Squad Agents work in a fast paced retail environment processing all services, returns and exchanges, technology trade-ins and recycling.

Key Responsibilities:
- Provides customers with repair, installation and service of products in the store.
- Provides the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions.
- Performs product shipping and receiving, product maintenance, repairs, and services.
- Assists sales team to explain services and technology to customers
- Maintains department communications.
- Performs administrative activities for the Geek Squad Precinct.

Basic Requirements:
- 3-6 months working experience in customer service
- 18 years of age or older

Preferred Requirements:
- High school diploma or equivalent
- Associate degree in general electronics or computer repair
- 1+ years retail or customer service experience
- 1+ years experience in diagnosing and repairing PCs or consumer electronics
- Phone experience


About this company
7,596 reviews
Best Buy Co., Inc. (Best Buy) is a specialty retailer of consumer electronics, home office products, entertainment software, appliances and...