I. Summary of the Position
The Domestic Violence Program Director is responsible for directing all aspects of operations in the Domestic Violence Programs, which include the 11-bed Safehouse and kennel, 24-hour hotline, and Court Advocacy Program. All programs serve individuals and families who are impacted by domestic violence. The Director oversees all administrative, operations, and client-related services offered in the programs. The Director is an integral member of the Client Services team and is responsible for supervising all staff in the program. The Director works in partnership with the Volunteer Coordinator to oversee the supervision and support of the volunteers working in the programs. The position is fulltime and requires on-call availability, including evenings, weekends, and holidays in conjunction with other staff.
II. Essential Duties and Responsibilities include the following. Other duties may be assigned.
Program Duties (service delivery):
Provide routine, direct supervision to Client Services Coordinator, Court Advocate, and Safehouse Home Coordinators. Ensure regular supervision is provided for all part-time staff and volunteers responsible for direct client care and hotline services.
Supervise the Client Services Coordinator and Court Advocate in quality assurance review and maintenance of client files.
Assist Client Services Coordinator and Court Advocate in his/her duties in the review of client goal progress.
Provide supervision for client services and referrals. Ensure that necessary access to clinical interventions is made when necessary and appropriate.
Work in partnership with community resources and community housing programs.
Work in partnership with Doorways programs, including HomeStart Supportive Housing Program, Children’s Program, and FIT Program.
Monitor facility maintenance and work collaboratively with the Facilities Manager for all household and repair needs.
Perform routine light duty maintenance of the shelter.
Coordinate the schedule of the Safehouse and hotline programs; ensure 24/7/365 coverage at all times. When needed, provide back up coverage.
Participate and coordinate the on-call schedule for the Safehouse and Family Home programs; ensure 24/7/365 on-call coverage at all times.
Hire, train, and terminate staff with the review and approval of the Executive Director.
Conduct evaluations for program staff per personnel policies. Provide feedback to the Volunteer Coordinator about performance of volunteers.
Conduct weekly team meetings.
Ensure regular in-service trainings are offered to all program staff.
Participate in Doorways staff orientations.
Review and approve biweekly staff time sheets.
Develop new relationships and maintain current relationships with various community professionals and agencies.
Serve as a liaison for Doorways at DHS committee meetings as needed (housing-related, services-related, etc.)
Serve in a leadership capacity for Doorways in Project PEACE initiatives, including participation in Task Force and committee meetings.
Participate in quarterly Action Alliance Task Force meetings.
In partnership with the Education and Outreach Coordinator and Volunteer Coordinator, ensure Doorways training program is effective and utilized for all staff and volunteers
Remain an active advocate in the community for Doorways clients.
Represent Doorways at various community events.
Attend evening or weekend community meetings on occasion
Attend speaking events and provide trainings as needed.
Attend and participate in monthly Program Director meetings with other Doorways Program Directors, including Client Services Director.
Attend and participate in agency Leadership Team Meetings.
Attend and participate in program planning and strategic planning in partnership with Doorways staff.
Attend and participate in individual supervision meetings with Client Services Director.
Assure all programs comply with established organizational policies and procedures and any required state certifications (such as the Action Alliance accreditation).
Prepare written and verbal reports as requested.
Programmatic Responsibilities (program coordination/data collection/reporting):
Prepare statistical and program reports on a routine basis.
Prepare timely grant and funding reports as they pertain to all programs.
Develop, implement, and monitor program performance measure outcomes.
Participate in agency-wide long term strategic planning.
Attend Board meetings as needed and serve on relevant Board committees as requested.
- Work collaboratively with other staff members and volunteers.
Support at least one Doorways special event per year.
Attend quarterly agency-wide staff meetings. Participate in the planning of at least one quarterly agency-wide staff meetings.
Perform other duties as assigned by the Client Services Director or Executive Director.
III. Supervisory Responsibilities
Directs and supervises the day-to-day work performance of the DV Program personnel and volunteers. Addresses complaints and resolves problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Master’s Degree in social service field required;
5+ years work experience working in social services and mental-health related fields;
Thorough knowledge of homelessness and domestic violence; direct experience working with clients in the human services field;
Ability to coordinate complex activities, meet deadlines, and use good judgment in addressing conflicting demands, utilizing resources, and managing priorities;
Demonstrated ability to lead and supervise a team of qualified professionals.
Strong oral and written communication skills.
Bilingual Spanish language abilities helpful.
Ability to speak effectively before individuals, public groups and employees of the organization.
Ability to write reports, business correspondence and policy and procedure recommendations
Must possess basic computer skills, including word processing (Microsoft Word), databases (such as VAdata), spreadsheets (Microsoft Excel), email communications (Microsoft Outlook), etc. and Internet/web-based communications.
Certificates, Licenses, Registrations :
maintain CPR/First Aid certification
Excellent crisis intervention, problem solving skills, and judgment.
Excellent active listening skills and empathic listening ability.
Excellent interpersonal relationship skills and ability to maintain professional boundaries.
Acceptance and respect for cultural diversity, sexual orientations, and religious backgrounds.
Demonstrated ability to manage overall program goals while attending to details;
Good verbal, writing, and interpersonal skill;
Ability to establish and maintain successful professional relationships;
Must be a self-starter who can work independently; can also work well in a group/team setting.
Ability to work a flexible schedule and willingness to work holidays as it coincides with work hours
(refer to agency Personnel Policies for more details).
An understanding and ability to maintain agency confidentiality policy and agreements in all areas
of agency work (refer to agency Personnel Policies for more details)
The incumbent must be able to work internally and externally with leaders in a multi-service
environment with private, public, county, state and federal funding.
Provide personal transportation and have the ability to travel as needed is required.
V. Employment Requirements (must be obtained within 30 days of employment):
Pass a physical exam by a licensed Physician;
get an annual tuberculosis test;
criminal background check;
verification of current driving record and valid car insurance
VI. Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to handle stressful situations; stand; walk; climb stairs; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
VII. Work Environment
The shelter location is confidential and is deemed a “safe place”; functions as a home setting for clients. The noise level in the work environment is usually moderate.
$50,000 - $60,000 depending on experience. Excellent benefits – health/dental, life, 403 (b), etc.