Security agents shall possess a high school diploma or a GED. All security Agents should be fully capable of performing normal or emergency duties requiring moderate to arduous physical exertion such as:
•standing or walking for an entire shift, climbing stairs, running and self defense
•capable of handling a 25 lb fire extinguisher
•capable of lifting or assist in lifting a small child or handicapped person in the case of building evacuation
•monitors physical alarm systems, fire protection and radio traffic
•enforces patron and staff compliance with general safety and security rules and regulations
•reports fires, acts of vandalism, theft, illegal entry and any other unauthorized or irregular activity to the Security Dispatcher
•assists customers by providing facility, exit, and lost-and-found information
•observes all common safety practices
•Performs other related duties as assigned or requested.
•Integrity/honesty: displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self and others.
•Conscientiousness: displays a high level of effort and commitment towards performing work; demonstrates responsible behavior
•Interpersonal Skills: shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
•Verbal Skills: must be able to speak and articulate in English, to communicate ideas and concepts in words to the appropriate audience with emphasis on verbal radio communication skills.
•Reading: learns from written material by determining the main idea or essential message. Recognizes correct English grammar, punctuation, and spelling.
•Customer service: works and communicates with clients and customers to satisfy their expectations.
•Knowledge of building safety and security sufficient to be able to respond to a variety of emergency and urgent situations.
•Skill in understanding and applying oral, written, illustrated or demonstrated instructions.
•Flexibility: adapts quickly to changes
•Skill in reacting calmly and effectively in emergency and stressful situations
•Skill in examining and verifying documents for accuracy, completeness and correcting errors.
•Skill in the interpretation and application of written guidelines, precedents, and work practices to standardized work situations or specific cases.
HSS - 12 months ago