Support Ctr Coord Associate
Novant Health - Fort Mill, SC

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Job Description LOCATON WILL BE IN FORT MILL SC

Under direct supervision, provides support to end users for specific customer needs such as password resets, general support inquiries and other areas as needed. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. Refers more complex problems to intermediate and or senior level Coordinators. This position is staffed by beginners who have had sufficient educational background and/or experience.

Graduate of an accredited program. Related Associates Degree or General Associates degree desired. Equivalent work experience. Work experience:12 months of experience in client service field or equivalent work experience. Knowledge, skills and abilities required: Good understanding of healthcare applications/software. Fundamental knowledge of hardware and software uses in IT preferred. Effective communication skills are required. The ability to organize tasks and resources, and coordinate activities with other customers/clients is essential. Effective customer services skills required. Ability to walk between campus buildings and drive to remote facilities as needed. Ability to travel out of town for education, conferences, sites visits, etc. Internal Posting Date 1/19/2011-1/24/2011 Work Schedule Full time; 40 hours week

Novant - 3 years ago - save job - block
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