Summary: This position is responsible for supporting The Center by improving continuing student growth, persistence, financial compliance and satisfaction. The position works closely with other functional areas toward this end. This position supports campus and online offices with respect to compiling, processing, maintaining and tracking of student information and records for internal and external analysis and/or use.
The Reporting Analyst’s primary job responsibilities include data gathering, manipulation and report generation. The Reporting Analyst is responsible for the communication between identified contacts with internal functional areas. He/she participates in the identification and delivery of the overall customer experience and other core processes. Works collaboratively to maintain and improve current operational processes and procedures to maximize efficiencies of staff and productivity. Works with all levels of management and employees to coordinate and ensure the delivery of quality services to our customers.
Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
Key Job Elements:
1. Works with management and staff regarding the delivery of relevant data from the current operating systems to facilitate continuous improvement.
2. Participate in meetings and present KPI’s and other defined reporting.
3. Establish and maintain regular communication/relationships with internal stakeholders regarding report analysis and quality of service.
4. Collaborate with Center Leadership team to communicate and actively participate in establishing KPI’s, performance trending and dashboards to meet and exceed service level agreements.
5. Work collaboratively to create and present documentation for identified processes for troubleshooting procedures.
6. Other duties as assigned.
Reports To: Director of Business Analysis and Reporting
Interacts With: senior leadership, internal stakeholders and defined clients
a) Bachelor’s degree preferred.
b) 2 or more years reporting and analysis experience preferred.
c) Understanding of Post Secondary Education environment at either online or ground campus.
a) Strong computer skills. MS Office Suite.
b) Strong interpersonal skill.
c) Superior organization, prioritization, and self-motivation skills.
d) Excellent communication skills, both verbal and written.
e) Ability to foster business relationships with a variety of levels within the organization.
3. Preferred Skills:
a) Advanced Microsoft Excel including macros, tables, graphs and formulas.
b) Proficient in creating VBA code for Excel.
c) Microsoft Access knowledge.
d) Ability to create forms, queries and reports in Access.
e) Troubleshoot existing VBA code and reports
f) Experience with using multiple file types (.csv, .txt, .pdf, ect) to import/export.
a) Ability to interact effectively as either with team and work collaboratively with other departments.
b) Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests.
c) Ability to adapt to changing assignments and multiple priorities.
d) Ability to manage multiple tasks and successfully meet deadlines.
Work Environment & Notice
Environment: Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Education Management LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.
Education Management Corporation
- 2 years ago - save job
Education Management Corporation is among the largest providers of private post-secondary education in North America, based on student...