Computer Technical Support Analyst - Senior
USfalcon - Maryland

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Final Secret security clearance.- 8570 certification: One (1) of the following : A+, Network+, Security+ - Bachelor's degree from an accredited institution with 5 years of professional experience; or 3 years of professional experience with a related Masters degree. 9 years related experience required for candidates who do not have a bachelor's degree.- Ability to lift computer equipment(20-50 pounds).Preferred Qualifications:- Experience supporting the Microsoft Office Suite (Access, Excel, Outlook, Power Point, & Word).- Must have excellent communications skills and be able to communicate technical information effectively to executives and their staff in non technical manner.- Detail oriented with the ability to work in fast-paced, team-oriented environment, illustrated by previous related professional level experience. - Demonstrated experience with end user application support.- Candidate should have a good understanding of current and legacy technologies, superb customer service skills, excellent knowledge of Blackberry devices and BES infrastructure.- The individual must possess expert-level technical knowledge of operations and be able to provide ideas, feedback and support to the executive audience.- Demonstrated problem solving skills.- Proven excellent technical and analytical skills, demonstrated through previous related work experience with PC hardware and software.- Demonstrated excellent organizational skills. - Experience with Microsoft Vista.- Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner.- DoD experience.- Possess a vast knowledge of laptop connectivity (VPN, RAS, RSA, and network protocols), excellent understanding of group policies and active directory, understand how to troubleshoot PC and laptop issues, excellent working knowledge of Microsoft office 2007 and MS project, - Have excellent working knowledge of printers, scanners and other peripherals.Duties:- Provide technical, operations, and training support to users either by telephone or on-site relative to desktop hardware and software packages.

Performs hardware diagnostics and coordinates repairs. - Assists in planning and designing personal computer support systems. - Acts as liaison for data transfer systems design and implementation. - Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs.- Create trouble tickets on the behalf of executives and their staff as required .- Develops reports and databases.

  • Provides technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages. - Performs hardware diagnostics and coordinates repairs. - Assists in planning and designing personal computer support systems.- Acts as liaison for data transfer systems design and implementation. - Develops reports and databases.
  • Provides technical support for personal computers.- Additional duties as assigned.Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; SECRET, TS, or TS/SCI clearance is required.About the Company:USfalcon Inc provides integrated technology solutions worldwide to Department of Defense clients in the areas of C4ISR Operations, Aerospace mission support, Engineering, Information Technology, Logistics and Training. It has been recognized as one of the fastest growing privately held companies in the United States. USfalcon has offices in Morrisville, NC, Shrewsbury, NJ, Lowell, MA, Colorado Springs, CO, Newport News, VA and Huntsville, AL. For more information, visit the website at www.usfalcon.com.
USfalcon Inc is an Equal Opportunity/Affirmative Action Employer.

USFalcon - 3 years ago - save job - block
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About this company
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USfalcon provides integrated technology solutions to U.S. government clients world-wide in the National Defense, National Security and...