Part-Time On-Site Customer Service/Wellness Coordinator (Pompan
Cigna - City of Sunrise, FL

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Job Description Role Summary:

This position will respond to complex inquiries, solving routine and non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and service. Coordinates with account manager to ensure client needs are met and potential problems are averted. Keeps Cigna Client Manager and client contacts informed of account status and client issues at all locations. May conduct presentations to educate and inform. Participates in client wellness and disease management initiatives in the development and execution of programs. Candidate will be a liaison between the Client and Cigna for all administration of the Health Plan and Wellness Strategies and Programs.

Works with client and their consultants on a daily basis addressing issues including: Benefits Administration, Wellness and Health, Enrollment Processes, and proactive customer service.

. Responsibilities: *
  • Partners with client benefits team to develop and roll out health plan and wellness activities across all client locations with Wellness Director. Will participate in all Health Fairs; attend client staff meetings, and Benefit Advisory Meetings. *
  • Analyzes claims data from health plan to assess potential success of interventionist wellness and disease management activities; develops and tracks metrics to demonstrate value of programs. *
  • Responds in a timely manner to inquiries. Escalates questions and issues appropriately within CIGNA, monitors status to ensure timely resolution. *
  • Demonstrates the ability to promptly handle, refer, or delegate complex questions, issues, and problems to appropriate CIGNA resources on a wide range of products as they relate to the client. *
  • Achieves the team business plan objectives, both in customer service and responding to customer needs. *
  • Provides a high level of expertise with extensive knowledge of client benefits platform and CIGNA systems. *
  • Develops strong working relationships with key customer contacts, Client Management team members, and internal CIGNA matrix partners.
. Requirements Qualifications: *
  • Bachelor's degree in business administration, business communication, marketing, health promotion, or health education degree highly preferred. *
  • Strong background/knowledge in healthcare products and services, communications, and customer service within the healthcare industry. *
  • Minimum of three years work experience in account management/account services or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution. *
  • Strong customer-focused approach. *
  • Strong knowledge of developing and implementing wellness activities and programs. *
  • Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence CIGNA to meet and exceed customer needs. *
  • Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self, account and team. *
  • Extensive knowledge and experience with multiple software and system-based applications, including database and spreadsheets (Excel, Access, claims management systems, billing systems, etc.). *
  • Strong communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. *
  • Ability to manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions.

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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security....