Customer Service Supervisor- Third St
Range Bank - Marquette, MI

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Primary Responsibilities

Customer Service/Product Promotion
  • Providing exceptional customer service by interacting with customers in a cheerful and intelligent manner
  • Forming ongoing relationships with customers to determine and provide the best products and services for each customer based on their individual needs and lifestyle
Product/Service Knowledge
  • Assisting and being able to speak to customers concerning Bank products
  • Opening all types of deposit accounts
Technology Capabilities
  • Navigating efficiently through a bank operating system and understanding complex concepts of other computer based programs
Compliance and Security
  • Ensuring compliance with Bank policies and procedures
Planning and Leadership
  • Responsible for scheduling, supervision, coaching, and training of customer service personnel
  • Participating in customer product promotion programs, following up on new account openings, and making referrals for additional product needs
Hours of this position will be scheduled between 8:30 a.m. and 5 p.m. Monday through Friday and Saturday mornings on a rotating basis. Position is located at 827 N. Third St. in Marquette, MI


Minimum Requirements
  • High school diploma
  • Four years documented customer service experience with a minimum of two years in a financial services position
  • Ability to process customer bank transactions
  • Computer skills necessary to navigate through a banking software program
  • Proficiency in MS Word, Excel and Outlook products
  • Exceptional customer service skills
  • Experience opening accounts
  • Strong work ethic with a professional demeanor and presentation

Preferred Requirements
  • Prior supervisory experience
  • Some college education or a degree in a related field

About this company
Range Bank-Copper Country (formerly The First National Bank of Calumet-Lake Linden) has been serving Copper Country residents for more than...