Technical Support Specialist
Chemetall US, Inc. - Jackson, MI

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Chemetall, a division of Rockwood Specialties, is a leading specialty chemical company whose quality, innovation and service exceeds the expectations of our customers. We are currently looking to hire an TECHNICAL SUPPORT SPECIALIST to work in our manufacturing plant in Michigan.


The Technical Support Specialist will support phone systems, servers and PCs in the Blackman Township plant. Will partner with Production and Production Planning to support recipe creation, error correction, process errors in MES production system. Will facilitate training for supervisors and operators using systems. Job incumbent will provide technical support and troubleshooting for production/non-production printers.


This position will require 3-5 years of experience working in an industrial based field with heavy exposure to technically driven equipment and support. SAP experience strongly preferred. Individuals must be proficient in PC and PLC Support and versed in MS Office. Some experience with bar coding, phone and servers needed.

Individuals must demonstrate flexibility, the ability to handle multiple assignments and prioritize, strong decision making skills, accountability, a high level of productivity, ability to handle pressure and work in a fast-paced environment, strong communication, organizational, and follow up skills. Must be a team player, but also possess the ability to work independently.

A Bachelors or Technical degree (or comprable work experience) is strongly preferred. Experience in IT support functions focusing on PC, servers, phone systems, PLC and software systems is required.

Chemetall is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.