Under the limited supervision of the director, carryout the agency's enforcement, education, and licensing processes and procedures, provide administrative support for the agency's programs, carryout various directives for the monthly board meeting. Specifically, this position: Assists the board with investigations under the guidance of the director, and coordinates agency processes and procedures for compliance of the Real Property Appraiser Act, Appraisal Management Company Registration Act, and Title 298 of the Rules and Regulations. Coordinates agency processes procedures for credentialing and appraisal management company registration. Coordinates agency processes procedures for qualifying education courses and continuing education activities. Monitor and maintain the agency's retention schedule, which includes determining what action is appropriate for agency documents. Carries out specific tasks requested by the director, such as conducting research, and reporting the findings to the director. Serves as the backup for the Business Specialist position. Specific: Process grievances, maintain investigative files, document and analyze information pertinent to investigations, communicate with complainant and respondent as needed to ensure thorough investigation, coordinate with the board and director to establish violations of the Real Property Appraiser Act, Appraisal Management Company Registration Act, and Title 298 of the Rules and Regulations, attend informal conferences held by board members and document interviews, write comprehensive investigation reports, assist board with investigations as needed, report investigation progress at monthly board meeting, communicate board's terms for settlement to board's attorney for drafting of consent agreement; monitor disciplinary action taken by the board, and record, draft, and disseminate information concerning compliance to the public. Process all applications for credentialing, credentialing renewal, appraisal management company registration, and appraisal management company renewal; verify that all required documentation is received; communicate with applicant regarding any deficiencies, board requests, or board actions; document application status and maintain application/credential/registration file; prepare applicant documentation for board review; and evaluate renewal information, and determine if requirements are met for renewal. Process all applications for qualifying education and continuing education, along with all applications for instructors of such courses and activities; verify that all required documentation is received; communicate with applicant regarding any deficiencies, board requests, or board actions; document application status and maintain application/educational provider/Instructor files; prepare applicant documentation for board review; and evaluate renewal information, and determine if requirements are met for renewal. Ensure that documents and files are maintained according to agency's retention schedule, which includes monitoring the effectiveness of the schedule, making changes to the schedule based on agency needs, reviewing documents and files, and coordinating the proper termination of documents and files. Minimal travel required as needed. Carry out job duties of Business Specialist position when needed.
Hours: 8-5, Monday - Friday.
Examples of Work:
Document processes and procedures related to programs/functions; determine applicability of and explain policies, procedures, and processes pertinent to program and/or administrative functions to agency employees, state and local officials and employees, and the public to answer their inquiries and to facilitate proper application of these directives and processes; evaluate policies, procedures, and processes and apply them to situations to make determinations. Search for and/or propose solutions to questions/modifications to the structure of operational policies to increase their utility and efficiency. Collect and compile information and/or data from computer, database, statistical, compliance, administrative, and/or other records; compile records and create reports, charts and/or graphs through word processing, spreadsheet, or database software to display information in a readable format and to provide the director and board with information for making decisions; analyze information and makes conclusions. Install, maintain, and/or modify manual and computerized tracking/monitoring or evaluation processes or files for assigned programs or functions; monitor status of projects and/or costs/expenditures relating to these programs/functions; take action to facilitate attainment of goals and deadlines. Prepare documentation pertinent to grant administration activities such as grant requirements, grant awards, grant requests, or application reviews for adherence to grant requirements; compile reports and analyses relative to grant usage and compliance. Coordinate public information activities to promote positive public awareness of an administrative or program operation, function, or activity of the agency. Collect and review documents and information for accuracy and compliance to support agency compliance, education, licensing and customer service efforts; respond to agency's customer inquiries; make decisions relative to assigned work; route information and data to appropriate individuals; prepare correspondence and provide phone support. Plan, organize, and implement work assignments/courses of action as directed, to meet the goals and objectives of the assigned program, technical, or administrative activities. Maintain confidentiality related to applicants for credentialing, applicants for appraisal management company registration, investigations, which includes complainants, respondents, witnesses, and other sensitive information. Conduct interviews and document facts related to applications for credentialing, applications for appraisal management company registration, and investigations. Understand and apply appropriate federal regulations, state statutes, rules and regulations, and board policies to processes and procedures for compliance, education, and licensing.
Qualifications / Requirements:
REQUIREMENTS: Post secondary degree in office management, secretarial/office support, customer service, administration or related area OR One year of experiencein office management, secretarial/office support, customer service, or administration, including the use of computer software such as word processing, spreadsheets and database management, OR One year of coursework/training or experience involved research, presentation or publication in an area related to real estate.
PREFERRED: Post-secondary degree in business, legal studies, management, marketing, office management, operations, project management, real estate, customer service, administration, or a related area OR Equivalent experience in business, compliance, management, marketing, office management, operations, project management, secretarial/office support, customer service, or administration, including use of computer software such as word processing, spreadsheets, and database management, and coursework/training or experience involving research, presentation, or publication in an area related to the programs or functions of the agency.
OTHER: Valid driver's license or able to provide independent authorized transportation.
Nebraska State Government - 2 years ago