Regional Fire Communications Operator...
City of Downey, CA - Downey, CA

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This recruitment will remain open until a sufficient number of qualified applications have been received and may close without notice.

The current vacancies are for Full-Time positions.
However, please note that the employment list may also be utilized for future Part-Time vacancies as well.

The position is located in the Communications Center of the Fire Department. The position is responsible for receiving and responding to calls for emergency and non-emergency assistance through dispatching fire fighting or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.

Working Hours: The Communication Center operates 24/7. Interested applicants must be able to work any assigned shift, including weekend and holiday hours.

The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification.
Receives and responds to requests for emergency services from the public via 911, other public safety agencies and standard telephone systems.
Using the CAD, maintains status of all equipment, personnel and apparatus as to location and availability, ensuring optimum coverage is achieved throughout the system.
Operates and monitors multiple radio frequencies and determines the appropriate personnel, apparatus and equipment to be dispatched using complex radio and/or computerized systems.
Uses proper dispatch terminology when broadcasting calls and speaking to the public.
Keeps command personnel informed of the status of emergency situations and maintains accurate records and logs of communications activities.
Learns and maintains familiarity with the locations of streets and buildings through everyday use of computerized and hardbound mapping systems.
On a daily basis, works closely with local police and fire agencies in the sharing of resources and information regarding multi-agency incidents.
Monitors and reports problems to radio, phone and computer systems within the center to the appropriate agency in a timely manner.
Provides pre-arrival emergency medical instructions in accordance with the Department's Emergency Medical Dispatch program.

Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows:

Education: High School graduation or equivalent.

Experience: One (1) year of experience as a Fire Dispatcher.

One (1) year combined experience in dispatching fire, paramedic, ambulance, law enforcement, and/or military units.
Completion of Public Safety Dispatcher training thorough a P.O.S.T. accredited college or university.
Two (2) full-time years of clerical/administrative support experience requiring extensive public contact either in person or over the phone with some use of independent judgment.

NOTE: Part-Time experience will be evaluated on the basis of its fractional equivalent of a forty (40) hour workweek.

Knowledge of: Codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings; modern office practices and procedures, including effective customer service techniques and practices and the use of standard office equipment including the operation of a personal computer; correct English usage, spelling, and grammar.

Ability to: Understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area.

Typing Proficiency: Keyboard at an acceptable speed to effectively perform the essential duties of the position. A desired typing speed for this position is 30 net words per minute. Depending on applicant pool, a lower typing speed may be accepted. A valid typing certification must be provided at time of application. Typing certification must have been issued within 24 months prior to submittal of application.

License Requirement: A valid California Class C Drivers License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Task and Environmental Conditions: The duties and responsibilities of this position are performed in an office environment and involve sitting, standing, and walking for prolonged or intermittent periods of time, and include reaching above and below shoulder level, bending, stooping, and twisting at the waist to perform desk work, file maintenance, and operate general office equipment, including a personal computer with keyboard for prolonged or intermittent periods of time.

The operation of a personal computer requires finger and wrist dexterity and the ability to withstand exposure to vibration, pitch and glare from the computer. Employee must be able to safely lift and carry books, files, and reports weighing up to 25 pounds.

Shift Assignment: Must be available to work all assigned shifts, including evenings, weekends, and holidays.


Applications must be submitted on-line. All applications materials received by the application deadline will be reviewed and evaluated on the basis of information submitted to determine the level and scope of the candidate’s preparation for the position. All information supplied by applicants is subject to verification.

The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that demonstrates meeting the qualifications for the position as stated above. Please complete the application and supplemental questionnaire thoroughly and completely.

In the space provided for education, include the names and addresses of schools attended, and number of credits, degree, and/or certificate(s) earned. For each job held, provide the name and address of your employer, your job title, beginning and ending dates, description of work performed, salary earned, and reason for leaving. Failure to provide all the information may result in your application being removed from consideration.

Typing Certification: Applicants must provide verification of their ability to type at an acceptable speed, preferably at 30 wpm net. Certification should be uploaded to the on-line application record prior to submitting job application or faxed to (562) 622-4648. The typing certification must have been issued by either an employment agency, a public agency, or a school, within 24 months of submitting application. On-line internet typing certifications are NOT acceptable.


Those applicants, who most closely match the desired qualifications, will be invited to participate in the examination process which will consist of:

Part I: Qualifying Written Examination (Pass/Fail). Only those applicants who earn a qualifying score on the written examination will proceed to the appraisal examination (oral interview)

Part II: Appraisal Examination - Oral Interview (weighted 100%): Designed to assess the applicant’s knowledge, education, experience, and general ability to perform the essential functions of the position.

Candidate(s) who complete testing with acceptable results will be considered by the Department hiring authority. Prior to an employment offer, a comprehensive background investigation is conducted, including fingerprinting. A pre-placement medical exam, including a drug screen will be conducted upon issuance of a conditional offer of employment.

City of Downey, CA - 2 years ago - save job - block
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