The Financial Aid Counselor will actively participate in serving prospective and current students and their families through financial aid related services ranging from educating prospective students about the financial aid process to awarding various aid programs to educating students about the importance of good financial management. Evaluate students' financial aid requests and make award adjustments and recalculations of aid. Implement and coordinate specific individual programs (e.g. HPRP) requiring special knowledge in accordance with the overall objectives of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Provide advice and counsel about available financial aid opportunities, eligibility requirements and the application process to students and parents; analyze and evaluate financial aid eligibility for students.
2. Enhance loan counseling, default management and financial literacy activities at the University.
3. Conduct student orientations, entrance and exit interviews in accordance with federal, university, and agency guidelines.
4 Exercise professional judgment to determine if adjustments should be made; make award adjustments and recalculations as appropriate.
5 Preside over the collection, management, and reporting of data in accordance with the objectives of the position and department. Ensure financial aid documents are handled in a timely manner.
6. Participate in all aspects of the financial aid award packaging process from beginning to end for students in all University programs in accordance with federal, state and university guidelines
7. Respond to inquiries by researching and resolving problems related to transactions handled by the department. Respond to student questions individually and confidentially.
8 Coordinate scholarship and loan repayment programs, including State HPRP Loan forgiveness program
9. Assist with incoming student traffic and telephone calls.
10. Perform other job-related duties and special projects as assigned
11. Participate in and successfully complete all University required training including but limited to
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Three to five years experience working in financial aid administration.
Bachelor’s degree preferred.
Knowledge of financial aid policies, procedures, and eligibility requirements. Knowledge of federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
Must be able to handle confidential information.
Knowledge of customer service standards and procedures.
Able to make evaluative judgments.
Able to analyze and solve problems.
Excellent written and verbal communications skills.
Able to present educational programs, workshops and/or orientations.
Strong interpersonal skills and the ability to work effectively with a wide rang of constituencies.
Good PC knowledge/skills; proficiency in Microsoft Office applications including Excel, Word, and Outlook
Knowledge of Datatel, COD and NSLDS preferred.
Commitment to diversity and inclusivity.
Des Moines University - 21 months ago