Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of
Marsh & McLennan Companies
(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
The Employee Health & Benefits Consultant will manage and advise client accounts for employers with 500 - 5,000 employees with their medical, dental, life and disability benefits plans and programs. Level of support depends on client size as well as complexity and revenue of the account.
To fulfill this role, the Consultant will:
Prepares agendas and attends client/team meetings
Supports client teams' projects and deadlines utilizing project management tools
Ensures compliance with professional standards including use of templates, client calendar, peer review, and transparency
Assists with developing employee communications for clients' open enrollment process.
Coordinates new plan implementation process and facilitates open enrollment employee meetings
Establish necessary carrier/vendor relationships with appropriate contacts to serve clients in handling all administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments
Intake of client calls or emails to resolve service or claim issues. Contact carriers and vendors on behalf of the client to resolve issues. Delegate problem resolution to Analyst or contact carrriers and vendor directly on behalf of the client for problem resolution
Work directly with the client and manage the request for proposal (RFP) process with the health insurance carriers and internal analyst. To complete the RFP process, the consultant reviews the analyst's compilation of the health benefits information from a variety of sources (such as hard files, electronic files, the client and carriers), responses from the carriers and the data in a spreadsheet template (customization depends on client plan types, funding, rate structure, etc), reviews the transparency documents (compliance documents required for completion of all health and benefits work); maintain all appropriate documents in proper files. When the process is completed by the analyst, the consultant peer reviews the information, analyzes and interprets the results, edits and finalizes the executive summary report to be sent to the client
Review claim and utilization data from insurance carriers on a monthly/quarterly basis that has been input into a standardized report template by the analyst; analyzes and interprets data for trends; peer reviews customized, client ready reports, submits report to client and replies to any questions the client may have
Review SPD, plan documents and 5500s for compliance and compares to the benefits that were sold to the client. Ensures all benefits are accurately reflected, following a checklist to ensure that all necessary information is included where appropriate. Follow up with the carriers to make sure necessary changes are reflected.
Support sales efforts of sales professionals and senior colleagues including introduce other Mercer H&B and MMC products and services to existing clients
Gather health and welfare benefits data from a national survey administered and published by Mercer, inputs it into a template and compares a client's plan information (such as the benefits they offer, rates, contributions) to other companies by industry or geography and provides this information to the client
BA/BS degree is preferred
Minimum four years health benefit experience required
Strong analytical and mathematical skills; strong command of Excel
Excellent interpersonal skills; strong oral and written communication skills
Ability to prioritize and handle multiple tasks in a demanding work environment
Ability to work independently and on a team
State Life Accident & Health License must be obtained within three months of hire date
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:
. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:
Marsh & McLennan Companies and its Affiliates
are equal opportunity employers
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...