Job Purpose and Scope:
To attract new customers, to serve existing customers both in person and by telephone; to provide the kind of service which would make people want to do business with Bank of the Ozarks.
Essential Job Functions:
Arrive at work promptly and as scheduled, following written security procedures.
Provide assistance to customers in lobby, drive-through and over the telephone.
Open checking accounts, savings accounts, certificates of deposit, and IRAs.
Order checks and deposit tickets.
Sell bank products and services.
Respond to and follow-up with customer inquiries, complaints, and problems.
Type and mail new customer letters.
Approve checks/deposits up to the limit set by bank policy and the manager.
Function as a teller as assigned or needed.
Ensure branch facility is opened and closed according to proper procedures as assigned or needed.
Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of past due safe deposits.
Handle branch security issues in absence of manager.
Provide assistance to customers in lobby, drive-through, and over the telephone.
Accurate utilization of the teller system and computer system.
Make Mortgage Loan, Trust, First Data and IPI referrals.
Preparation of Cashier’s Checks and Traveler’s Checks and daily reconciliation of such items.
Regular use of fax, copier, check protector, and currency counter.
Daily balancing of ATM.
Work closely with support personnel in researching customer requests.
Adhere to written bank policies and procedures as directed.
Maintain good punctuality and attendance to work.
On-boarding customers into Bankers Insight
Work on campaign leads and alerts through Bankers Insight
Work closely with team mates to reach branch key performance indicators (Banker’s Insight)
Process loose coin through automatic coin machine
Strap and bundle currency to be sold to the Federal Reserve Bank
Familiarity with consumer lending application process.
Knowledge, Skills & Abilities:
Excellent computer skills
Good math skills
Ability to use a 10-key calculator
Ability to work without close supervision
Ability to provide excellent customer service
Excellent communication skills
Work well under pressure and with deadlines
Ability to adapt well to change
Manages difficult or emotional customer situations
Responds promptly to customer needs
Equipment Used in Job Performance/Working Environment:
Automatic Teller Machine
2 wheel-4 wheel dolly
Major Job Demands (Physical/Mental):
Lifting/carrying bags of coin weighing up to 50 pounds.
Knowing and following bank policies and procedures.
Exceeding the expected level of customer service
Adapting to customer requests and demands and responding professionally to even the most disgruntled customer.
Minimum six (6) months cash handling experience
Minimum six (6) months customer service experience
High school diploma or equivalent
Bank of the Ozarks - 2 years ago
Bank of the Ozarks, Inc. is a bank holding company. The Company wholly owns a state chartered subsidiary bank, Bank of the Ozarks (the...