Casino Services Field Technician II
IGT - Dover, DE

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The Casino Services Field Technician II will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to indentify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware and system interfaces. Educate customers on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance officers. Additional services provided may include:
  • Set up game options and test various devices, e.g. bill acceptors

  • Perform software and system integration verification tests for jackpots

  • Test programs with various verification devices such as Kobetron and Chip Comparator

  • Troubleshoot with input and output tests

  • Test pay table, reel strip and bonus awards

  • Perform other duties as assigned by management


High school diploma or equivalent required. 3-5 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. Up to 2 years of project or team lead experience preferred. Experience in setting up computer networks and A+ Certification, N+ Certification or similar is preferred. Must also have knowledge and experience in:
  • AC/DC fundamentals

  • Tools and experience using tools is required

  • Reading and translating wiring diagrams

  • Maintaining, repairing and troubleshooting to component/circuit level

  • Testing programs with verification devices such as Kobetron and Chip Comparator

  • Troubleshooting with input and output tests

This position also requires the ability to lift 75 lbs, ability to travel, willingness to work varied shifts and overtime as required, pass the DMV check and have a valid state driver’s license and a clean driving record, and be able to obtain the necessary state, local and tribal gaming license(s). Must also be able to pass IGT security background.


IGT - 16 months ago - save job
About this company
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International Game Technology (IGT) has hit the jackpot in the casino gaming business. The company is the world's largest gaming...