Quality Consultant - St. Louis
InterContinental Hotels Group - St. Louis, MO

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Recommend a friend - Band 7 USD

Do you see yourself as the

Quality Consultant

for the Americas Quality team?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

IHG Americas Regional Corporate Office located in Atlanta, GA

offers a select group of corporate positions to be remotely home-based throughout the Americas region. This position is deemed a corporate remote role in order to function more effectively regarding the department's objectives and goals as it relates to assigned IHG branded hotels or specific geographic territories.

The preferred location for this position is St. Louis, MO.

Our Americas Corporate office, based in

Atlanta, Georgia

, is currently seeking a

Quality Consultant

. This challenging role has responsibility for planning and performing system-wide product evaluations and quality assessments in an assigned regional area for franchise and CMH hotels and developing and tracking Hotel Action plans for franchise and CMH hotels, and consulting with hotel management to review assessment data and recommend strategies for improvement as necessary. Key responsibilities include: Schedule and conduct Hotel Opening, Regular, Follow-up, and Special evaluations in order to measure overall quality levels pertaining to physical condition, cleanliness and compliance with Rules for Operation, Design and Construction, Life Safety, and Service Mark Standards. Consult with hotel management on opportunities to improve Service Levels and make recommendations on methods for producing these improvements. Develop Action Plans as a guide for hotel management, listing any deficiencies, action(s) required for improvement and target dates of completion. Perform appraisals which include the assessment of occupancy and other related statistics to determine if the hotel is complying with timely cycled refurbishment program for Furniture, Fixture & Equipment and other mechanical systems. Discuss assessment results with hotel owners, General Managers or other appointee. Discussions include, but are not limited to, corrective action plans, timing, and recommendations. Plan, prepare and conduct formalized regional presentations for hotel managers in assigned region. Submit documented results and other supporting criteria relative to each hotel evaluation to the Quality Department.

Band 7

Salary range: $52,000 - $59,000

  • eligible for annual bonus potential

Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience. 4+ years work experience in hotel operations or equivalent, with demonstrated proficiency in multiple disciplines/processes related to the position.

Technical Skills and Knowledge - Demonstrated experience in hotel operations. Ability to effectively manage time, effectively schedule appointments and travel to maximize efficiency and minimize cost. Must have knowledge and understanding of quality standards and procedures in a hotel or similar environment. Experience with and knowledge of training principles and procedures required. Attention to detail and ability to manage multiple tasks required.

Other Information -

Ability to travel extensively, 42-50 weeks per year


In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program


Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V




Primary Location


AMER_North Amer-United States-MO-Saint Louis




Full Time

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