Executive Desktop Support Technician
Whataburger Restaurants LP - San Antonio, TX
Apply to the position directly by visiting: http://www.whataburger.com/join_office_opportunity_details.php?type=fieldoffice&jid=416

The Executive Desktop Support Technician is responsible for providing expert support to Executive Level IT users, employing a high degree of customer service, technical expertise, and timeliness. Participates in team projects that enhance the quality of workstation support. Have frequent interactions with executive level customers with effective interpersonal communication and problem solving. Uses a high degree of patience and problem management techniques to solve problems. Follows through on problem resolution with users. Consults solution database to optimize problem resolution. Follows established standards in resolving problems. Tracks calls and enters solution data into solution database. Proactively identifies, recommends and champions emerging technologies and processes that will enhance the end user experience.

RESPONSIBILITIES: Troubleshoot and resolve client problems and provide communication on problem status to clients. Maintain problem status and resolution information in a database. Install and maintain laptop\workstation hardware and software. Deploy software upgrades as needed. Maintain hardware and software inventory. Provide workstation support to users. Provides on-call technical support to workstation support supplier and clients on a regular basis. Plans and participates in scheduled downtime activities for updates, upgrades and changes. Plans and participates in scheduled downtime activities for updates, upgrades and changes. Participates in department projects, as required. Researches and makes suggestions for improving departmental policies and procedures
EDUCATION: (Minimum formal education the job requires.) Minimum: High School diploma or GED. Preferred Associates Degree (Preferably in Information Systems)
EXPERIENCE: (Minimum experience the job requires.) Seven years experience in Microsoft operating systems and workstation applications. Seven years experience in Desktop and Laptop hardware and peripherals support. 3 years of experience supporting Executive Level customers. 5 years experience in evaluating desktop applications. Experience with Apple Technologies. 3 Years of Project Management experience. Strong customer service experience. Experience with network cable (CAT5e) patching
KNOWLEDGE: (Level of knowledge required to perform the job effectively.) Proficient in MS Office Word, Excel, Outlook and PowerPoint and Internet Explorer.
PROFESSIONAL CERTIFICATION: (Certificate requirement appropriate to position.) MCP

Apply to the position directly by visiting: http://www.whataburger.com/join_office_opportunity_details.php?type=fieldoffice&jid=416

Monster - 3 years ago - save job - block
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