Serves as Project Lead for full test programs within area of technical expertise as assigned and is a Subject Matter Expert for standards and industry. Serves as a point of contact for customers for lab issues. Supports sales staff to determine costs and supports the WiSE business externally.
Serves as Project Lead or Reviewer for full test programs within area of technical expertise. Communicates project status and results to clients. Responsible for defining project scope, test plan, report review and accuracy, meeting of agreed deadlines, and managing project related activities. Coordinates laboratory activities and instructions to lab staff, scheduling testing and reviewing lab work to keep project completion dates.
Studies and understands test standards, testing technology, and regulations for scope of responsibility. Takes on role as Subject Matter Expert (SME) for standards, industry, and/or test capability. May represent UL at industry related functions such as seminars, trade shows or standards committees. Serves as an expert for local office in single testing technology.
Has detailed understanding of test techniques, procedures, and equipment. Performs standard test procedures when necessary to keep projects moving. Provides training to lab staff when necessary. Finds solutions and supports customer products with issues coming from lab.
Follows up on contacts from clients and communicates technical issues, Test Standard explanations, certification requirements and UL procedures and requirements. Acts to address client concerns and resolve issues for their project.
Supports Sales staff to determine project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction for a project. Works with Sales and customer to negotiate completion dates and sample requirements.
Integrates continuous improvement concepts and techniques into all aspects of the job at the project or customer level. Manages and reviews related internal documents for accuracy. Develops special test methods and test equipment for new standards, test requirements, or improved efficiency, when needed.
Support WiSE business externally through meetings at client sites, attendance at industry related events and other meetings.
University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an ABET accredited program plus generally eight years of directly related work experience or equivalent education or experience.
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