Desktop Support Engineer
IPsoft Inc. - Cedar Rapids, IA

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Job Description

Responsibilities

The ideal candidate will be responsible for providing support for end users in

Windows XP and Windows 7.

The individual will handle and resolve end user issues via telephone and onsite

support.

Responsibilities include:
1. Break/fix

2. Solving desktop problems related to printing, network shares, general

access, and client software

3. New build outs

4. Escalation of Level 2 calls.

Candidates must have excellent customer service skills and the ability to extract

information from end users to resolve hardware/software issues.

Provide 1st and 2nd-tier support for networks.

Interact with client and service providers to ensure timely correction of network

issues.

Qualifications

Required Expertise

Technical support of our clients desktop software and internet based products

and services via phone, email, and in person to users in Microsoft Windows XP/7

environment.

Perform software and basic internet troubleshooting, diagnostics, installation and

resolution.

Efficiently and concisely document customer calls/email support inquiries and

resolution into the customer contact system.

Test and report errors in company internal systems and tracking tools.

VDI experience a plus.

Familiarity with Lotus Notes.

Must be familiar with assisting end users describe issues and work to resolution.

Additional Information

All your information will be kept confidential according to EEO guidelines.

IPsoft Inc. - 20 months ago - save job - copy to clipboard - block
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About this company
IPsoft is an outsourced network and systems infrastructure support company dedicated to employing advanced technology to provide guaranteed...