Cloud System Architect
Interactive Intelligence Inc. - Indianapolis, IN

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Interactive Intelligence, TechPoint’s Tech Company of the Year, is seeking an experienced Cloud System Architect for its’ Communication as a Service (CaaS) group. The goal of CaaS is to scope, engineer, and deliver high quality solutions for Cloud services customers in a timely manner. The CaaS group works with customers to understand business needs and provide solutions within the Cloud services model. CaaS has become an integral part of Interactive Intelligence’s growth strategy and is helping the company’s revenues “soar into the Clouds”.

Leveraging cutting edge technology across enterprise level platforms, the Cloud System Architect is responsible for working as part of a team to design, build, document, and maintain the overall network and data center architecture used to deliver our Cloud Service offerings. This is a senior, highly technical role responsible for evaluating new data centers and designing, implementing, and documenting the core infrastructure within those data centers. Technologies being used include HP Blade chassis, Cisco Catalyst and Cisco Nexus platforms, ASA firewalls, Big-IP F5 load balancers, Citrix, NetApp, and Acme Session Border Controllers.

Work with the CaaS network and data center engineers to design the infrastructure for CaaS operations with the objective of 99.999% uptime.

Involved in the definition, management, and implementation of significant data center technology focused projects.

Ensure that the technical infrastructure will provide optimal manageability for the CaaS operations team

Document the approved data center architecture with the redundancy requirements.

Implement infrastructure in new/existing datacenters.

Document all procedures and policies around the data center including:
o Component architecture
o Data center connectivity and redundancy
o Tests/audits for compliance

Review prospect architectures for compliance.

Evaluate new data center technologies.

Manage the infrastructure aspects of opening a new data center including hardware recommendations, telephony and connectivity.

Mentor other CaaS operations team members.

Bachelor’s degree in computer related field with at least 8+ years’ experience with LAN and WAN architectures and technologies; CCIP or CCNP Certification a plus

Experience managing large scale architectural data center design projects

Network and/or data center experience in a 24x7 production environment

Excellent consultative, mentoring and negotiation skills

Excellent communication, customer service and documentation skills

Ability to understand system requirements, business drivers, and priorities, and integrate these requirements into overall network and data center design.

Ability to work independently in a self-directed manner and collaboratively as a team leader or member

Ability to create and implement detailed action plans

Complex problem-solving and analytical skills; strong troubleshooting skills

Ability to multi-task, prioritize, and be detail-oriented.

Ability to take initiative and be proactive.

Ability to work independently and be resourceful.

Ability to present complex information in a clear, concise manner.

About the Company
Interactive Intelligence Group Inc. is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with 2012 annual revenues of $237.4 million.

Here’s what we have to offer:
The opportunity to build new solutions from scratch as part of a smaller team where innovation and empowerment are welcomed.

Challenging problems to solve

A team of talented co-workers who can help you solve them

Freedom to choose your own computing platform (OS, tools, etc.)

Competitive salary/benefits

A role in one of Forbes’ Top 10 Small Companies


About this company
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Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process...