Customer Service Supervisor / Copy Center and Mail Room Services
IKON - Dallas, TX

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Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site.


Responsible for effective implementation and management of IKON Service Excellence.

Functions as a document specialist or other operations worker.

Handles formal contact with the customer on a daily basis in IMS.

Provides training on workflow and machine operations when necessary.

Ensures payroll accuracy by overseeing and correcting all time clock punches.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

Meets quality and deadline standards by the effective use of job scheduling practices.

Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.

Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Completes site reports and other paperwork on time and accurately.

Completes month-end management report in the absence of Site Manager.

Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.

Responsible for managing P&L.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Requires high school diploma or GED and 2+ years of experience in a related field. MS Office Skills required.

Requires experience in delivering classroom and/or informal training sessions.

Requires experience in operation of the most advanced machines, performing complex jobs.

Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

IKON - 4 years ago - save job
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