MEDICAL SUPPORT ASSISTANT (ENDOVASCULAR)
Department of Veterans Affairs - Wilmington, DE

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Vacancy Identification Number (VIN): 793183

Be part of the team serving our nation's veterans!

Wilmington VA Medical Center is currently recruiting for 1 full-time permanent Medical Support Assistant. This position is located in the

Endovascular Suite and cross coverage in the Operating Room/PACU/Same Day Surgery/GI Lab as needed. T

our of duty will be for Day shift.

Delaware has no sales tax. Wilmington offers easy access to I-95 and cultural and recreational opportunities in Philadelphia, New York & Washington, DC. Major league sports abound in Philadelphia, sailing on the Chesapeake Bay and swimming at the Delaware Atlantic coast beaches are popular summer activities. Wintertime is ski time in the nearby Pocono Mountains. Wilmington is served by major air routes thru Philadelphia and Baltimore and major rail route thru Amtrak and metro liner services.

KEY REQUIREMENTS

U. S. Citizenship

Must pass pre-employment examination

English Language Proficiency required

Designated and-or Random Drug Testing required

Background and-or Security Investigation required

DUTIES:
The Endovascular Medical Support Assistant -supports

the

Endovascular Program with primary coverage in the Endovascular Suite and cross coverage in the Operating Room/PACU/Same Day Surgery/GI Lab as needed.

Serves as coordinator for the department’s

standard operating procedures, route memorandums, and nursing competencies. Secretarial duties include scheduling, scanning, payroll, typing, filing, maintaining Excel

spreadsheets, Word and MS Office.

Comes into daily frequent personal and telephone contacts with a variety of individuals, including physicians, residents, medical students, anesthesiologists, nurses, patients, and their families.

The

Medical Support Assistant is accountable to and immediately supervised by the nurse manager. However, may be required to work with other services and provide cross coverage as directed by the nurse manager. The nurse manager provides assignments, indicating generally what is to be done and expected, deadlines, and priority of assignments.

The incumbent uses initiative in carrying out the recurring work of the service independently, referring only problems and unfamiliar situations to the nurse manager for direction.

The work is primarily sedentary; however, there is a certain amount of walking, bending, standing and

carrying small light materials. The ability to work under pressure, make sound decisions, and maintain

composure in difficult situation is necessary.

The work environment involves everyday risks which require normal safety precautions, typical of such places as a hospital. The incumbent is constantly in the public eye in working with Veterans, families, other personnel, and many members of the hospital staff.

The work is typically performed in an adequately lighted and climate controlled office setting.

QUALIFICATIONS REQUIRED:
NOTE: The full performance level of this vacancy is GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate's qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

NOTE: Please read vacancy announcement carefully. You must apply online or fax your documents.

BASIC REQUIREMENTS:
U.S. citizenship.

English Language Proficiency.

MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE DETERMINATIONS:
GS-5 MSA (Full Performance Level)

(a)

Experience or Education.

One year of experience equivalent to the next lower grade level or 4 years of education above high school.

(b)

Assignment.

This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

(c)

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6.

Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).

Therefore, applicants must report attendance and/or degrees from only these schools.

Applicants can verify accreditation at the following website:
www.ed.gov/admins/finaid/accred/index.html

.

All education claimed by applicants will be verified by the appointing agency accordingly.

APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

http://www.ed.gov/admins/finaid/accred/index.html

. All education claimed by applicants will be verified by the appointing agency accordingly.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

http://www4.va.gov/JOBS/Job_Benefits/benefits.asp

.

OTHER INFORMATION:
This position will be filled on a full-time permanent basis. Upon completing any required probationary period, the position will be permanent.

This position is in the Excepted Service and does not confer competitive status.

Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

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