BSS Registry Pt Relations Assoc
Banner Health - Arizona Region - Mesa, AZ

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Banner Health is proud to be voted as one of the “Best Places to Work” in the metropolitan Phoenix area by the Phoenix Business Journal and BestCompaniesAZ in 2010.
This position is based through Banner Staffing Services.
BSS is dedicated to providing personal attention and professional support for its employees.

Registry shifts are currently available as a Patient Relations Associate in an Emergency Room at a Banner Health facility in the East Valley.
The Pt Relations Associate position fulfills a customer service role assisting and working with patients and their families in the Emergency Room setting
Although a Registry position, we are looking for the successful candidates to work up to 36hrs per week, working rotating weekends.
Day and Night positions are available
The position may last up to 1 year
Registry positions do not provide Benefits

Registry employment includes:
Competitive wages Paid orientation Flexible Schedules Fewer Shifts Canceled Employee Assistance Program ECHO (Employee wellness program) Employee Perks

  • Discount Entertainment tickets
  • Restaurant discounts
  • Shopping discounts
  • Auto Purchase Plan BSS requires :
Recent / current experience required (within the past year) Completion of post-offer Occupational Health physical assessment (including drug screen) Completion of employment, criminal and education background checks For further details please contact Keri Cullinan

Keri.Cullinan@bannerhealth.com

Responsibilities :
POSITION SUMMARY

This position is responsible for serving as a liaison between patient/family members and facility staff and providing point-of-service complaint resolution in an effort to build and maintain mutually beneficial relationships with patients, their families and key constituencies resulting in the enhancement of the patient experience. Depending on assigned area of responsibility, may be responsible for proactively rounding on patients to minimize complaints and reduce long waits by providing front-end service, comfort, and compassion.

Qualifications :
MINIMUM QUALIFICATIONS

High school diploma or equivalent and working knowledge of customer service principles and practices within a medical environment as normally demonstrated through a minimum of two years relevant customer service experience. Depending on area of assignment, may require bilingual skills, successful completion of applicable medical interpreter program, and/or current licensure in a clinical discipline.

Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment. Skilled in solving problems in order to facilitate the communication network between patient and hospital. Skilled in maintaining composure and professional demeanor in difficult and stressful situations.

PREFERRED QUALIFICATIONS

Associate’s Degree. Previous acute-care hospital experience. Bilingual.

Additional related education and/or experience preferred.

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