This position’s duties include:
Receives incoming calls and resolves customer questions and problems in accordance with company guidelines
Operates cash register to total customer purchases
Prepares retail and mail order returns, as well as will calls, layaways, rush orders and there special orders
Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel
Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork
Issues gift certificates and research lost gift certificates as needed
Wraps gifts as requested
Must be a Customer Service oriented team player and have the ability to pay close attention to detail
Must have the ability to effectively communicate with customers and other business contacts in a courteous and professional manner
Ability to handle complex customer issues in a diplomatic manner
Knowledge of customer service practices and principles and all cash register operations
Skill in operating computerized cash register
Skill in operating personal computer, various software packages and retail computer information systems
Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system
Must have a high school diploma, or equivalent
Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts
Qualified candidates should have solid knowledge and at least 1 year of experience in the following areas:
Handling Customer returns and exchanges
Running a Computerized Retail register system
Counting & Handling Money & Credit Card Transactions
Resolving Customer issues and concerns
Applying for a posted position does not guarantee an interview.
The Internal Transfer Policy does apply.
Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives.
Cabela’s Incorporated, headquartered in Sidney, Nebraska, is a leading specialty retailer, and the world’s largest direct...