Cabela's Inc. - Lacey, WA

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DESCRIPTION: This position’s duties include:

Receives incoming calls and resolves customer questions and problems in accordance with company guidelines

Operates cash register to total customer purchases

Prepares retail and mail order returns, as well as will calls, layaways, rush orders and there special orders

Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel

Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork

Issues gift certificates and research lost gift certificates as needed

Wraps gifts as requested

REQUIREMENTS: Must be a Customer Service oriented team player and have the ability to pay close attention to detail

Must have the ability to effectively communicate with customers and other business contacts in a courteous and professional manner

Ability to handle complex customer issues in a diplomatic manner

Knowledge of customer service practices and principles and all cash register operations

Skill in operating computerized cash register

Skill in operating personal computer, various software packages and retail computer information systems

Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system

Must have a high school diploma, or equivalent

Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts

Qualified candidates should have solid knowledge and at least 1 year of experience in the following areas:

Handling Customer returns and exchanges

Running a Computerized Retail register system

Counting & Handling Money & Credit Card Transactions

Resolving Customer issues and concerns

Applying for a posted position does not guarantee an interview. The Internal Transfer Policy does apply.

Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives.

About this company
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Cabela’s Incorporated, headquartered in Sidney, Nebraska, is a leading specialty retailer, and the world’s largest direct...