Level II Desktop Support Analyst
iQor - Columbus, OH

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We are currently seeking a Level II Desktop Support Analyst to join our DesQTop Support Team in our Columbus, Ohio Center of Excellence. The Level II Desktop Support Analyst will assist in the day-to-day support of iQor’s technology environment.

  • Remotely deliver service and support to end-users
  • Diagnose and resolve system and application problems, escalate when necessary, and document the problem status followed by the action taken
  • Manage, troubleshoot, and resolve business and client impacting outages
  • Use analysis to identify and escalate priority issues
  • Develop rapport with Operations management team to understand business requirements, ensure systems/applications meet those requirements, and when appropriate, offer alternative solutions to IT management
  • Perform preventive maintenance tasks where applicable
  • Assist Development/Infrastructure teams with analysis/development/deployment of new technologies, applications, and systems
  • Associate’s/Bachelor’s degree in a computer science related field strongly preferred, or equivalent experience
  • Two+ years of IT support experience
  • Strong analytical and trouble-shooting skills
  • Knowledge of customer service principles and practices
  • Ability to work and multi-task in a fast-paced IT environment
  • Effective verbal and written communication skills
  • Working knowledge of relevant software tools including SQL, Active Directory, Citrix, remote access, and PSTools
  • Must be highly motivated and able to work independently or with a team
  • Experience working with call center operations, revenue recovery/Account Receivable Management (ARM), and Business Process Outsourcing (BPO), is highly desirable
Special Notes/Comments: Please use the "Apply Online" button at the top of the page to apply for this position.

iQor is an AA/EEO Employer. M/F/D/V.

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