Retail Banking Division
37.5 Hours per Week
Wilkes Barre Main Branch
Wilkes Barre, PA
At M&T, we understand what's important when you're considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves. One that rewards performance and provides employees with opportunities to direct their own career paths. A company with a focus on the future.
Senior Tellers provide leadership to the Teller team with the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures.
Senior Tellers will receive ongoing training that can transition them to higher-level positions. They serve as a proactive team member in the M&T Branch system.
Senior Tellers are the foundation of building customer loyalty through the "M&T Way". The "M&T Way" is defined as: Creating a memorable customer experience that will make customers want to come back and do business with the bank! Not leaving things to chance. Being the BEST!
Senior Tellers play an integral role in achieving branch goals. This is done by: acknowledging each customer as they enter the branch, accurately processing a variety of financial transactions and balancing work daily, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed. Senior Tellers demonstrate the "M&T Way" with every customer engagement.
Support the bank's guidelines for delivering the "M&T Way" customer experience. Maintain a professional manner to build customer confidence and trust. Take ownership of error resolution including resolving routine customer problems and referring more complex issues to the next level supervisor or platform. Follow-up with issues and handle situations escalated by a Teller.
Accurately and efficiently process a variety of Retail and Commercial transactions. Verify endorsements, place holds and disburse cash. Issue receipts for transactions processed and balance daily work. Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation. Possess and maintain thorough knowledge of procedures required for ATM settlement, Canadian currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment. Input ABS figures and input information into the CTR system. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
Achieve personal referral goals by proactively identifying referral opportunities utilizing the fundamentals of the "M&T Way" sales process. Identify customer needs and present all appropriate options. Actively participate in Branch Sales Promotions.
Provide guidance and training to new tellers. Ensure proper handling and tracking of qualified Teller referrals. Based on branch size and/or complexity, serve as either: Customer Experience "Teller in Charge" or Operations "Teller in Charge".
Positively demonstrate teamwork by proactively assisting other branch colleagues. Actively participate and contribute during Branch Team meetings. Lead sections of Branch Team meetings.
Experience required for this position
Ideal candidate will have Bi-lingual/Spanish skills.
- High school diploma or equivalent (GED).
- Excellent communication and interpersonal skills.
- One year previous Teller experience, particularly strong in branch operations and customer service.
- Completion of all training classes provided for tellers.
- Proven customer relations and referral track record.
- Well organized individual with time management and prioritization skills.
- Required to interact with customers in an open face to face work environment.
Will include standing for long periods of time, prolonged use of your hands and fingers, light to heavy lifting (5lbs to 30 lbs) and being able to read fine print.
As one of the best performing banks in the country, M&T continues to grow, offering ongoing value to our shareholders and opportunity to our employees. Join our team and you'll understand what has kept us strong for more than 150 years: stability with a forward focus, a strong history of community support, and a dedication to being the best employer you'll ever work for.
Pennsylvania-Wilkes Barre-Wilkes Barre Main
Feb 7, 2013, 12:35:02 PM
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