We are currently seeking qualified Supervisor candidates.
We offer a very lucrative bonus program, an excellent working environment, store discounts, a competitive salary & more!
The ideal candidate must have a professional demeanor with a keen sense of style in Home Decor, Fashion and a desire to drive sales. If this sounds like something you'd be interested in APPLY TODAY .
Job Title: Supervisor
Department: Store Operations
Reports to: Store Manager
FSLA Status: Non-Exempt
Position Summary: A Supervisor is responsible for maintaining superior customer service per Company standards, processing sales quickly, accurately and efficiently, cash register operations, arranging, organizing and displaying merchandise, maintaining a clean and organized shopping environment and safeguarding company assets. A Supervisor is also responsible for managing the store in the Store Manager or Assistant Manager’s absence, ensuring that all company policies and procedures are followed and keeping the Store Manager informed of all activities and problems.
Tasks and Responsibilities
Greeting and engaging customers: Smiling, providing a shopping cart, advertisement, talking up promotional items, answering the telephone and providing information as requested.
Operating the cash register : Processing customer transactions, processing credit cards, checks, merchandise credits, gift cards, cash and discounts properly. Counting and balancing the cash drawer. Processing customer refunds per the refund policy. Following established policies and procedures for verifying payment and ensuring accuracy. Notifying the Store Manager and Regional Loss Prevention Manager of any discrepancies
Processing merchandise: Unloading trucks, sorting merchandise, stocking shelves, counters, racks and tables, organizing, rearranging and repackaging merchandise and returning misplaced items to correct locations. Preparing displays and ad sets.
Supervising : Overseeing and supervising the store in the absence of the Store Manager or Assistant Manager. Conducts daily deposits, processes opening and closing paperwork and follows correct procedures. Participates in training employees, planning, assigning, and directing work. Addresses customer complaints and resolves problems. Ensures employees are following customer service directives and completing daily tasks.
Performs other store duties as needed to ensure smooth operations and meet customers’ needs.
Skills and Competencies
Customer Focus: Ability to handle all aspects of the customers’ needs. Able to demonstrate good product knowledge, proper merchandising of the store, maintain a clean, neat and organized shopping environment and handle all customer complaints to a happy and satisfactory resolve.
Results Driven : Possesses a good knowledge of store merchandising, register operations, basic math, and retail practices and procedures. Demonstrates the ability and desire to learn and be promoted. Prepares work plans, reviews work plans, and knows daily sales goals. This includes understanding and achieving sales goals, conversion goals, and average transaction goals. Works with team members to achieve goals and win contests. Demonstrates basic selling skills in order to close the sale.
Directing and Coaching Others: Able to direct and lead the store team to achieve daily goals and tasks. Uses company tools including the Daily Task List and Nightly Recovery Checklist to ensure employee delegation. Communicates company expectations to team members and rewards team efforts. Leads by example and has developed good relationships with team members and management.
Professionalism: Demonstrates a friendly, positive and upbeat attitude and is able to get along with co-workers, customers, other Anna’s employees and vendors. Presents a neat personal appearance including being clean, well-groomed, adhering to the dress code and behavior standards at all times. Handles stressful situations in a professional and calm manner.
Communication: Able to read and interpret common retail information, policies/procedures, financial reports and legal documents. Able to clearly communicate daily directives, goals and operational expectations to team.
Business Ethics: Is honest, dependable, and trustworthy. Demonstrates these behaviors through attendance, work practices, conduct and ensures his/her coworkers to do the same. Follows all company policies and procedures and alerts other managers or the Regional Loss Prevention Manager to unethical behavior.
While performing the duties of this job, the employee is regularly required to talk or hear and have mobility to move freely throughout store on a continual basis throughout the workday. The employee frequently is required to stand, walk, sit and use hands to handle, staple, or feel. The employee is also required to reach with hands and arms, lift overhead, push, climb or balance on a ladder, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and may frequently be required to lift up to 35 pounds. Specific vision abilities required by this job include close vision and color vision.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Ability to speak, read, write and understand English as it relates to conversing with customers and employees, training materials, employee handbook, manuals, Daily Sheets, weekly checklists, task lists, product information, ads, brochures, websites, merchandise tickets, sales receipts, posters, signs, banners, e-mails, plan-o-grams, etc.
Ability to perform basic math functions including comparing, counting, adding, subtracting, multiplying and dividing numbers in order to operate the register, make change, take inventory, stock products, look-up information, etc. Possesses basic computer skills and the ability to operate a computer.
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