Customer Care Associate
Bluegrass Cellular - Bowling Green, KY

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Summary
Engage our wonderful customers to establish a rapport in order to determine and meet their wants and needs.

Responsibilities
  • Engages our wonderful customers to establish rapport and make them feel welcome by delivery of fun, dynamic customer service.
  • Accurately determine customers
  • ’ needs regarding product, features, rate plan, accessories, etc. Answers customer’s questions concerning location, price, and use of merchandise accurately.
  • Educates customers thoroughly on our outstanding products and services.
  • Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
  • Enthusiastically solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
  • Drives the expansion of customer base by following up on all new activations to insure quality of service rendered and to inquire about referrals.
  • Highlights merchandise by maintaining store presentation by stocking shelves, counters, or tables with samples of all merchandise available and ensuring store is organized, clean, and free of debris.
  • Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in a timely manner.
  • Adheres to company policies on pricing and procedures.
  • Processes cash and credit card sales, credits, etc., per company procedures.
Requirements
  • One (1) year proven track record in sales
  • Strong communication skills
  • Highly motivated, results-oriented professional

Bluegrass Cellular - 20 months ago - save job
About this company
20 reviews