Provides technical support services for Alaska Clinical Engineering Services (ACES) Department; leads technical support professionals and perform installs and configures computer network systems; troubleshoots problems and provides system maintenance services.
Leads technical team providing designing, building, installation, administration and management of biomedical computer network systems, including servers, workstations, peripherals, medical devices, hardware, and software applications.
Exercises independent judgment within broad policy guidelines to assure system stability, security, data integrity and maximum uptime. In the event of systems failure, assumes responsibility for restoration of enterprise data and applications from backup files and media. Analyzes problems and implements solutions according to ACES Department procedures.
Provides advanced technical support for remote locations on PACS, Teleradiology and other medical network systems hardware and software. Analyzes system and component functionality; identifies, locates, resolves and repairs problems within scope of authority.
Monitors network environment; resolves configuration, connectivity, traffic, security and access problems. Develops, tests and implements secure configuration solutions. Checks medical network systems for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity.
Develops or coordinates programming solutions for integrated applications. Prepares technical documentation of applications. Documents all aspects of server configuration and network system changes to meet the JC, FDA and HIPAA requirements.
Maintains an accurate report of equipment and software installations, maintenance activities and malfunctions. Provides project management of system implementation and systems upgrades following HIT Division PMO Procedures.
Participates on various ANMC technical and advisory teams, providing advice and information on infrastructure planning, project management, technical compliance, and system integration support services as needed.
Performs other duties as assigned.
Knowledge of networked computer system environments and device capabilities.
Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) operating principles.
Knowledge of network system access and security guidelines and procedures.
Knowledge of network hardware, peripherals and software troubleshooting techniques.
Knowledge of project management planning principles, tools and techniques.
Knowledge of the FDA design engineering standards for medical computer systems.
Knowledge of network applications, operating systems, and other software applications.
Knowledge of DICOM and HL-7.
Knowledge of Information Technology Infrastructure Library (ITIL) Best Practices.
Skill in leading a team of network/administrator professionals.
Skill in establishing and maintaining cooperative working relationships with colleagues.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in troubleshooting computer hardware and software in a multiple operating system environment.
Skill in systems analysis, systems architecture, and developing computer applications using several programming languages and operating systems.
Skill in operating a personal computer utilizing a variety of software applications.
MINIMUM EDUCATION QUALIFICATION
A Bachelor’s Degree in Computer Science or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - Twelve (12) years of computer network systems administration experience with at least six (8) years in a hospital/medical environment. An equivalent combination of relevant education and/or training may be substituted for experience.
MINIMUM CERTIFICATION QUALIFICATION
Minimum 2 required: Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional (CCNP) or Picture Archive and Communications System (PACS) Administrator (PARCA, CIIP, etc.) or other similar advanced certification,.
May be required to work outside the traditional work schedule. Will be required to carry an on-call pager on a shared schedule. May be called out to work off-shift in emergency situations. According to the needs of the organization, some incumbents in this job class may be required to obtain additional systems certifications. May require travel up to 20% time to remote locations by small plane, boat, snowmobile or ATV.
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be required to lift approximately 50 pounds. Work involves the potential for exposure to infectious diseases.