Front Desk Agent
Kimpton Hotels and Restaurants - Denver, CO

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About Us
The Hotel Monaco Denver, a sophisticated and stylish hotel in downtown Denver, Colorado provides an eclectic luxury hotel experience that invites guests to "indulge your senses." Capturing historic Denver with the renovation of two landmark buildings into one

About Kimpton
San Francisco-based Kimpton Hotels & Restaurants (www.kimptonhotels.com) is the first and leading collection of boutique hotels throughout the U.S. and Canada. For over 25 years, this privately held company has exhibited a rich history of innovation, leadership, and success in the hospitality industry. Kimpton operates 41 hotels and 41 restaurants, and employs approximately 6,500 people in 16 major cities. Each Kimpton hotel reflects the energy, personality and pulse of its distinct location, history and architectural style; thus the tagline, "Every Hotel Tells A Story." The company is projected to double the size of its property portfolio in the next five years.
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JOB DESCRIPTION
JOB TITLE: FRONT DESK AGENT

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Office Clerk must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Issue guest safety deposit boxes.

Submit all lost & found articles accompanied by a completed lost & found report.

Knowledgeable of immediate area, services, attractions, and events.

Assist with Concierge services in the absence of the Concierge.

Knowledgeable of fire and emergency procedures.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Performs all other duties as directed by immediate supervisor.

Other Department related duties as become necessary.

Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

Required Skills & Experience:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:
Operating Otto Clerk, Data Capture, Telecheck Systems, and PBX. Must be accountable for balancing daily shift bank. Also must maintain organization image by demonstrating quality service at all times.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Do applicants need to provide their own work permit?
Yes

Bonus?
No

Accommodation Provided?
No

Other Benefits:
medical, dental, vision, 401k, ECO Pass

Name:
Adele Dugan

Title:
People and Culture Manager

Mailing address:
1717 Champa St

Denver, CO, US 80202

Position Categories:
Front Desk

About this company
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A respite and service center for those among the working poor, homeless and at risk of homelessness