Financial Services Representative
Job ID #: 21119
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 40 hrs: Mon-Thrs 8:30-5:15, Fri 8:30-6:15 & some Saturday hours
Physical Address: 8105 Mallard Creek Rd. Charlotte, NC 28262
Department Name: Mallard Creek Branch
Supports the branch’s mission through effective branch-based sales and service efforts and community involvement. The Financial Services Representative is responsible for developing and managing retail banking relationships in accordance with FCB’s core values and prescribed sales process. Primary focus is on loan and deposit production and fee income generation. Position operates mainly inside the branch. Position identifies all financial services needs and refers to business/commercial, wealth and other banking partners to meet client needs.
Principal Accountabilities :
-Inside Sales: Develop and implement a retail sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
-Service: Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers, and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.
-Risk Mitigation/Compliance: Ensure compliance with federal regulations and bank policies on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products. Maintain internal controls.
-Partnerships: Maintain a productive working relationship with branch partners, Business and Commercial Bankers, Wealth Management and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
-Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
High School Diploma or GED with a minimum of 2 years experience in a sales, customer service, or lending role
First Citizens Bank - 16 months ago