Account Manager
RDO Equipment - Washburn, ND

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This individual will develop long term partnerships with our customers to build solutions within an assigned territory while promoting all aspects of RDO Equipment Co. in a professional manner.

Specific Duties Include:
  • Use Company provided systems/tools (i.e. Sales Advantage) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.

  • Maintain a manageable customer list, while focusing on selling the entire dealership (i.e., parts service, and wholegoods).

  • Effectively understand and use manufacturers’ programs and resources to attain acceptable market share levels.

  • Develop a keen awareness of the competition and competitive products, as well as business and industry trends.

  • Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site

  • Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.

  • Work in conjunction with Sales Manager and New Equipment Ordering (NEO) department, responsible for follow-up and expediting of whole good orders.

  • Accountable for timely follow up on each sale to ensure customer satisfaction.

  • Coordinate and/or communicate with customers and applicable departments ensuring timely delivery.

  • Coordinate pickup and delivery of equipment as needed.

  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.

  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.

  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

  • Perform all other duties as assigned by management in a professional and efficient manner.

  • Prior sales experience and/or training.
  • Strong understanding of local market conditions
  • Knowledge of resale values of particular machinery
  • Strong communication and interpersonal skills.
  • Excellent customer service skills.
  • Excellent computer skills.

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