Phone Triage Nurse
New Mexico Heart Institute - Albuquerque, NM

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The New Mexico Heart Institute (NMHI) is the largest and most advanced cardiovascular medical group in the region. Since 1969, the physicians of New Mexico Heart Institutes have provided New Mexico and beyond with the highest-quality care and service. As the leader in Cardiovascular Care in the Southwest, our services include state-of-the-art heart and vascular medicine and surgery, cardiovascular imaging, and fully-integrated emergency hospital and intensive coronary care services.

ESSENTIAL JOB FUNCTIONS

PATIENT TRIAGE MANAGEMENT:
-Responsible for answering a multi line phone system efficiently.
-Coordinate with hospitals, internal and external providers to ensure continuity of patient care.
-Provide education to patients and/or caretakers regarding procedures, medications, lab test results, etc.
-Use independent discretion with patients to determine level or urgency in emergent situations; schedule appointments or refer patients to emergency room when needed.
-Facilitate and promote full cycle health maintenance, wellness programs, and heart disease management for patients.

PATIENT SAFETY AND SECURITY:
-Follow patient safety-related policies, procedures, and protocols
-Demonstrate proactive approach to patient safety and hazards; report them promptly
-Identify and report/correct environmental conditions and/or situations that may put a patient at unnecessary risk
-Report potential or actual patient safety concerns and medical errors in a timely manner

ADDITIONAL RESPONSIBILITIES:
-Participation in special projects, in-services, and scheduled nurse meetings
-Cover in other departments when needed
-Work independently and in a team setting.
-Training and cross training of team members as needed.
-Other duties as assigned.

QUALIFICATIONS
EDUCATION:
-High school diploma or GED required
-Graduate of NLNAC accredited school required

LICENSURES OR CERTIFICATIONS:
-New Mexico RN licensure required
-BLS and ACLS certification required

EXPERIENCE:
-Minimum two (2) years nursing experience in cardiology required; ER experience a plus
-Demonstrated experience working with high level professionals requiring outstanding expertise and professionalism.
-Experience working with diverse populations with limited understanding of insurance or healthcare processes and procedures.
-Problem solving skills such as researching information; the ability to determine if information found is valid and the ability to make decisions with information gathered.
-Bilingual in Spanish or local Native languages (oral and comprehension) a plus.
-Impeccable active listening skills to notice non-verbal clues over the phone
-Must possess strong organizational, time management, detail and communication skills; the ability to prioritize projects and work in a fast paced, frequently crisis driven environment.
-Proficient computer skills required, including Microsoft Office Suite, e-mail, and typing; expert in spreadsheet usage a must.
-Must be able to provide complicated information in a clear and concise manner to those not familiar with the information being provided.

TEAM MEMBER BENEFITS:
-Medical Insurance
-Dental Insurance
-Life and Long-Term Disability Insurance
-401K Retirement Plan
-Paid time off for full-time employees
-Paid Holidays
-Flexible Spending Account (Health Care and Dependent Care Reimbursement)
-Educational Expense Reimbursement (qualifying positions)
-Direct Deposit
-Health Club Discount
-Uniform Allowance
-M-F day shift schedule- no call!

Please visit our website www.nmhi.com for more employment opportunities!

New Mexico Heart Institute is an Equal Opportunity Employer


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