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This position is located in the Enterprise Technology Division (ET), School of Applied Information Technology (SAIT), Foreign Service Institute (FSI), US Department of State (DoS). SAIT develops DoS-wide training and education programs, policies, and plans for all IT Professional requirements. Specific functions include defining training and education requirements; designing and developing training and education programs and courses that satisfy these requirements; delivering training courses through programs under the direction of FSI and through contract support; and coordinating training/education programs and policies with other DoS elements and with other agencies of the US Government (USG). ET is responsible for providing training to DoS and other USG administrative and technical professionals on the operation and maintenance of telecommunications equipment/systems and computer systems, and software. The primary purpose of this position is to conduct operational training courses for Information Management Specialists (IMS) and, as required, non-IMS employees tasked with providing technical support at their duty stations.
Incumbent will be subject to random drug testing.
U.S. Citizenship is required.
Must be able to obtain and maintain a Top Secret security clearance.
Relocation expenses will NOT be paid.
Overseas travel may be required
One year trial period, unless excepted by regulation.
Responsible for delivering classroom instruction to IT Professionals on the theory, operation, and maintenance of computers and telecommunications equipment. The training covers DoS-supported Microsoft, Citrix and CompTia curriculum in addition to DoS proprietary platforms in support of SAlT and DoS programs. These include but are not limited to Network+, Windows 7, Security+, IT Disaster Recovery, Windows Server 2008, Citrix, Active Directory 2008, and Exchange Server 2010.
Providing instruction in DoS proprietary courses on Telephone, Cisco and Operations curricula. Creating, updating and maintaining curricula and lesson plans for computer systems courses and new Dos software and hardware platforms. Designing workshops, seminars and reviewing sessions for Dos IT Professionals. Testing and evaluating courseware, equipment, and software to stay current with industry-standard technology and DoS software and hardware platforms.
Assisting in course administration; analyzing training evaluations, requirements, and surveys as required. Conducting briefings and preparing written reports for management on domestic and overseas training efforts and special projects. Providing assistance as required in the identification, reproduction, and assembly of training materials. Participating in conferences, meetings, seminars, workshops and training that enhance and develop management skills, and represent ET on both formal and ad hoc committees at FSI and with other agencies.
Achieving and maintaining current industry-standard technical and instructional certifications required by SAIT by attending outside vendor courses, Department hosted courses, self-study, and FSI's Computer Based Training (CBT's) program.
Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement. Education may only be substituted in accordance with the Office of Personnel Management (OPM) Qualification Standards Handbook. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order to be credited towards qualifications. Note* There is no substitute of education for specialized experience for the GS-12 position.
Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Click on the link for a list of accredited organizations recognized as specializing in interpretation of foreign education credentials. NOTE*:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Applicants applying for the GS-12 grade level must have completed at least 1 year of full time specialized experience that is related to the work of this position and equivalent to the GS-11 level in the Federal service. Qualifying experience includes developing curriculum, providing training courses specific to IT, providing technical assistance, and administering information management resources which includes computer hardware, LAN's, applications systems, and connectivity to external systems; working with computer security hardware and software; installing, maintaining and operating PC's, laptops, printers, etc.; managing various desktop and server operating systems; working with end users to resolve conflicts.
PREFERRED SKILLS: Possessing a current Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Certificate (MCITP) or later, and the incumbent must possess at least one of the following industry standard certifications: COMPTIA Security+, Network+, or A+.
Additionally applicants must have IT-related experience demonstrating EACH of the four points below:
1. Attention to Detail: Is thorough when planning, and implementing the installation of new hardware and software including local area networks and connectivity to wide area networks.
2. Customer Service: Provides expert technical advice, guidance, and recommendations to management and FSI staff, as necessary, in conducting training courses.
3. Oral Communication: Skill in oral communications and present technical reports and systems documentation.
4. Problem Solving: Makes recommendations to management concerning local area networks and connectivity to wide area networks.
HOW YOU WILL BE EVALUATED:
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience(s) and education (if applicable) as it relates to this job opportunity. In order to fully evaluate your application and receive proper credit, your resume should include: (1) paid and non-paid experience, job title, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary (2) knowledge of the subject matter and technical skills pertinent to this position; (3) specific duties performed that fully detail the level and complexity of the work; and (4) names and phone numbers of your current and/or previous supervisor(s). Your resume should contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying.
- Knowledge of a wide range of concepts, techniques, and requirements of computer system design, development, maintenance, and operations in order to develop and implement information management systems training and answer technical questions from overseas posts.
- Knowledge of the operations, characteristics, functions, policies, and objectives of information systems and networks; in particular the use of this technology at overseas posts to better understand user needs and design/revise training courses to meet these requirements.
- Knowledge and experience in training and education methodologies and the processes involved in curriculum and course development in order to develop and present courses which are educationally sound.
- Skills using a wide variety of training aids and devices, state-of-the-art training equipment, audiovisual aids, and other innovative materials.
- Skills in written communications in order to develop training materials in order to compose appropriate modifications to training courses, and design workshops, seminars and review sessions.
- Skills in oral communication in order to present classroom and one-on-one training, present briefings, defend and justify recommendations for modifications to existing training programs, and provide advice and assistance.
This information must be clearly identified in your resume. For tips on writing your resume, please visit http://www.usajobs.gov/EI/resumeandapplicationtips.asp#icc .
Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) candidates must be rated well-qualified for the position and earn a score of 85 (when applicants are rated in a range of 70 to 100) for the position to receive consideration for special priority. Applicants must meet all the qualification requirements and submit any supporting documentation by the closing date of this announcement.
Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for special priority. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.
Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
EQUAL EMPLOYMENT OPPORTUNITY: The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here .
The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here . The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here .
SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed. SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law. REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Work/Life Programs, at (202) 261-8180. The decision on granting reasonable accommodation will be on a case-by-case basis. EQUAL EMPLOYMENT OPPORTUNITY - The Department of State is an Equal Opportunity Employer. Candidates will receive consideration without regard to race, color, religion, sex, national origin, marital status, age, political affiliation, union or non-union affiliation, sexual orientation, disability, or any other non-merit factors.