PT Solutions Specialist - Old Town
Cox Communications - Wichita, KS

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Position Details
Solutions Specialist - Part Time

Reports to: Store Manager
Pay Range: Hourly Base plus Commission with 60/40 mix ($19K Annual target) Compensation is a combination of hourly plus commission, with opportunity to exceed the targeted package.
Work Days: Various Days/Hours - Requires Evenings and Weekends

The Solutions Specialist will be the primary point of contact for both new and existing customers. As a Solutions Specialist, this individual will be working in a Cox Solutions Store guiding customers through the purchase decision and activation process of Cox product offerings (cable, data, and voice).

This role is responsible for meeting established sales objectives by matching customer needs with the right products and services. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience. The Solutions Specialist will be provided learning opportunities to stay abreast of the rapidly evolving Cox products and services and is expected to translate how device capabilities address various customer needs. To be successful in this role, this individual should have an aptitude for sensing and responding to various consumer types.

In addition to customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention. Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.

Key Responsibilities and Job Duties:
'Solution Sales and Marketing
'Ensures individual sales targets are met
'Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
'Customer Service
'Builds and maintains relationships with potential and existing customers
'Aids customers in completing purchases and resolving issues
'Offers product suggestions to customers to help satisfy their needs/wants
'Strives to exhibit best-in-class customer service skills
'Contributes to sales floor up-keep and cleanliness
'Assists with sales floor inventory counts and stock replenishment
'Ensures sales floor remains visually appealing
'Solution Education
'Clearly explains and illustrates product and service capabilities
'Offers product suggestions to customers to help satisfy their needs/wants
'Continuously expands knowledge of trends and current Cox services and products

Knowledge, Skills, and Abilities:
'Cash handling and previous billing system experience is preferred.
'Ability to meet established sales targets.
'Willingness to work a flexible schedule which includes weekends, evenings, and holidays.
'Requires availability for flexible scheduling, as the schedule does have the potential to change weekly and around holidays.
'Strong interpersonal and communication skills to explain and sell products using a customer-friendly approach.
'Ability to work in a service-oriented, fast-paced team environment.
'Computer literacy with an aptitude for learning communication products and services.
'Business understanding and working knowledge of the communications industry as well as current and emerging technologies is very beneficial.

Education and Experience:
'Requires a High School diploma, GED, or relevant experience. Some college preferred.
'Minimum of 2-5 years of retail, sales or customer service experience.
'Wireless retail sales experience is a plus

Physical Requirements:
'Ability to lift up to 15 pounds to help manage stock room inventory.
'Ability to be mobile within the store for long periods of time to greet and assist customers.

All duties and requirements are essential job functions. These requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. The job description in no way states or implies that these are the only duties to be performed by the incumbent(s). Incumbent(s) will be required to follow any other job-related instructions and to perform any other job or related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge skills and abilities. Incumbent(s) must be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodations, using some other combination of skills or abilities.

Cox offers outstanding benefits the day you start, including one of the lowest medical insurance premiums in Omaha along with free Digital Cable, High Speed Internet and discounted home phone service, tuition reimbursement, company funded pension plan and a 401(k) plan. We also offer competitive compensation and an opportunity for professional growth and advancement. Best of all, you'll bring home a feeling of pride by working for an industry leader that stands for integrity.

Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.

As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.

For more information about Cox Communications and its subsidiaries, please visit,,

About this company
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Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and commercial...