Operations Supervisor-156
A.C. Moore - Williston, VT

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The Operations Supervisor is primarily responsible for the management of people and processes at the front-end of the store and, secondarily, the functions associated with the cash management.

The Supervisor is an entry-level management position with manager-on-duty (MOD) and key carrying responsibilities. When the General Manager and/or Assistant General Manager(s) are not present, the Supervisor is in charge of the entire store. When not acting as MOD, the Supervisor is solely responsible for managing his/her dedicated area within the store. The Supervisor is a primary source of contact for our customers. This position impacts the company by leading the department and the store to success.

Essential Job Functions of Operations Supervisor

  • Drive Gift Card sales to meet company expectations.
  • Ensure front-end merchandise is set according to the planner and active replenishment.

Store Operations Review
  • Adhere to all Human Resources Standard Operating Procedures associated with the personnel files and associate paperwork.
  • Adhere to all Loss Prevention Standard Operating Procedures associated with cash handling responsibilities.
  • Ensure that all Maintenance and Recovery Standards are being followed per Standard Operating Procedures, specifically at the cash wrap area.
  • Manage and approve petty cash decisions.
  • Responsible for compliance with all questions on Store Operations Review related to job function.

Rewards Card Program
  • Drive Reward Card sign-ups to meet company expectations.

Quality Customer Care
  • Decide when to open additional registers based upon customer flow per “3 person rule”.
  • Communicate and drive marketing efforts to associates and customers.
  • Order the front-end area and office supplies.

  • Ensure proper filing of all store invoices.
  • Count cash register drawers and prepare tills to go into register.
  • Perform timely cash reconciliation prior to store opening.

We Value People
  • Supervise, oversee, and assist associates with Cashier functions.
  • Oversee the performance of all Front End Specialists.
  • Process Payroll accurately prior to 10am on Monday morning.
  • Assist General Manager with writing the weekly store schedule for all associates and responsible for posting the schedule.
  • Ensure cash register certification for new hires and recertification for all associates as required.
  • Assist General Manager in tracking the attendance of associates.
  • Assist General Manager in writing Progressive Disciplinary Record (PDR) for associates that have cash variances.
  • Utilize tact and confidentiality when performing all job functions.

Profit Improvement
  • Track cash variances and report to Assistant General Manager.
  • Meet company standards for scan rate.
  • Ensure that all Work Opportunity Tax Credit forms are sent to TALX within 30 days of the associate’s hire date.

Essential Job Functions of Manager on Duty
  • Manage all sales floor operations and task activities.
  • Manage associates effectively by ensuring that all customers receive Quality Customer Care.
  • Manage associates effectively by providing feedback on performance.
  • Provide Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience.
  • Carry keys for the building. Utilize alarm codes to enter and/or exit the building.
  • Ensure that displays are filled.
  • Process credits and returns for vendors.
  • Complete Manager on Duty (MOD) Training annually.
  • Responsible for the execution of the Management Binder per Standard Operating Procedure (SOP).
  • Communicate important topics to the entire store team through Huddle Meetings.
  • Adhere to Dress Code Policy for management.
  • Assist with Interviewing potential candidates.
  • Perform other duties as requested.
  • Adopt and Execute our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm and New Ideas.

Experience & Educational Requirements
  • Flexibility in scheduling; evenings, early mornings, weekends and holidays required.
  • Previous management experience is preferred.
  • Previous cash handling or office management experience preferred.
  • Strong analytical and decision-making skills.
  • Excellent people skills.
  • Strong verbal and communication skills.
  • Demonstrate ability to set goals and objectives and motivate team to achieve them.
  • Demonstrate ability to multitask while leading a team and working as a team player in a fast-paced environment.
  • Computer skills required.
  • Experience with arts and crafts preferred.

Due to the fiduciary accountabilities of this job, a valid credit check and/or background which will be requires as part of the selection process.

About this company
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A.C. Moore Arts & Crafts, Inc. is a specialty retailer of arts, crafts and floral merchandise for a range of customers. As of July 2012,...