Investigator (Unemployment Compensation Claims)
Government of the District of Columbia - Washington, DC

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Pay Plan, Series & Grade: CS-1810-12

Agency: Department of Employment Services

Area of Consideration: Open to the General Public

Collective Bargaining Unit (Non-Union): This position is not in a collective bargaining unit.

Duration of Appointment: Thirteen (13) Month Term Appointment

Number of Vacancies: One (1)

Opening date: January 8, 2013

Closing date: January 18, 2013

Promotion Potential: No Known Promotion Potential

Salary Range: $62,499-$79,959

Tour of Duty: Monday-Friday, 8:30 a.m.-5:00 p.m.


Brief Description of Duties: Performs work of moderate difficulty which involves analyzing agency and employer records to determine if improper payments of unemployment benefits have occurred and/or if fraudulent claims for benefits have been made.

Reviews, examines, investigates, develops, adjudicates, and authorizes payment of the full range of unemployment claims to verify the work performed by other claims examiners, to assess the errors found and to recommend easy to avoid such errors. Claims Examiner refers cases to appropriate office for final adjudication and/or judicial review. Specifically, the incumbent:

Reviews claim files to ensure that UI determinations are factually and legally accurate, adequate and acceptable in compliance with the applicable laws, regulations policies, procedures, precedents and other pertinent criteria.

Conducts on-site visits with employers to verify unemployment claims against the District of Columbia and other jurisdictions; makes determinations concerning the claimant¿s eligibility and entitlement to the benefits for which he/she filed a claim and impose any disqualifications.

Detects errors in wage records and makes corrections.

Conducts on-site work searches to verify facts and to secure information surrounding separation issues needed to adjudicate claims of an unusually novel and highly complex nature.

Interviews individuals in reviewing Unemployment Compensation claims against the District of Columbia and other jurisdictions; makes a determination concerning the claimant¿s eligibility and entitlement to the benefits for which he/she filed a claim and imposed any disqualifications, when necessary.

Determines that all statutory requirements, (i.e. attachment to the labor market, able and available to work, attending school, receiving pension, retirement and/or annuity etc.) relating to eligibility and entitlement for benefits were met.

Reviews the entire claim file to assure that the determination is factually and legally accurate, adequate and acceptable in accordance with the applicable laws, regulations precedents and other criteria.

Contacts employers, public officials, and any other necessary parties in the investigation to verify facts and to secure information surrounding separation issues needed to adjudicate claims of the more difficult and complex nature. Conducts in person interviews with claimants and on-site interviews investigations with employers when deemed necessary.

Writes justifications for his/her decisions in the review process. Prepares written statistical and narrative reports to reflect the issues identified for the claims under review.

Recommends corrective action to be taken to correct program errors and revisions required in policies, program guidelines and procedures.

Responds to general information inquiries on Unemployment Insurance utilizing through and complete knowledge of technical provisions pertaining to eligibility, disqualifications and benefit payments under the District of Columbia Unemployment Compensation Act.

This position is a confidential position reporting to the supervisor of the Office of Compliance and Independent Monitoring.

Performs other related duties as assigned.


Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

Basic Requirements: Graduation from an accredited college or university with course work in business, social science, or a related field, plus two years of professional experience in Unemployment Insurance; or an equivalent combination of education and experience in auditing, accounting, or Unemployment Insurance.

Substitution of Education: A substitution of education for required experience will be allowed as defined in OPM's Qualification Standards. However, in order to receive credit, applicants must submit official proof of educational attainment at the time of application.

Ranking Factors

Submission of Ranking Factors: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided or by pasting from a text document. Please describe specific incidents of sustained achievements from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that include the degree to which you possess the job related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge. FAILURE TO RESPOND TO ALL RANKING FACTORS WILL ELIMINATE YOU FROM CONSIDERATION.

Ranking Factor #1: Comprehensive knowledge of the provisions of the District of Columbia Unemployment Compensation Act, as well as relevant Federal Unemployment Insurance Laws.

Ranking Factor #2: Working knowledge of investigative and interviewing techniques, and ability to recognize fraud and/or irregular information.

Ranking Factor #3: Ability to prepare basic reports; o review and analyze Unemployment Insurance information; to analyze and resolve complex situations, and to conduct several projects simultaneously.

Ranking Factor #4: Knowledge of the legal issues regarding the preparation of tax cases and benefits.

Ranking Factor #5: Demonstrated ability to communicate effectively both orally and in writing, and to perform investigations for compliance with applicable laws.

Conditions of Employment

Working Conditions: Must be willing and able to fulfill all job-related travel normally associated with this position.

Employment Benefits

Employee Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

Residency Requirement

A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the

Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required

to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide

District residency for the 7-year period will result in forfeiture of employment.

Information to Applicants

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of or a plea of guilty to a violation of any criminal drug statute occurring in the workplace.

Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.

Other Information: Until notice to the contrary, effective October 1, 2011, no freeze withing grade increases is in effect.

Other Information: This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

How to Apply

Contact Information: All inquiries related to employment and job applications should be directed to HR Answers at (202) 442-9700

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore a DC 2000 job application or online job application is required to be submitted.

Posting Cancellation: A non-competitive selection of an eligible candidate from the Agency Reemployment Priority Placement Program (ARPP) or the District's Displaced Employee Program (DEP) will result in the cancellation of this announcement.

Where to Apply (Judiciary Square): D.C. Department of Human Resources (DCHR) Job Center located in the South Lobby at 441 - 4th Street, NW, Washington, D.C. 20001. All inquiries should be directed to HR Answers at (202) 442-9700.

How to Apply: All candidates including Department employees and other DC government employees must submit the District of Columbia Application DC 2000. Please note that ALL candidates are encouraged to apply on-line at PLEASE NOTE: APPLICANT WILL ONLY BE NOTIFIED IF AN INTERVIEW IS GRANTED.

Closing Statement

Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Job Offers: Official Job Offers are made by the Department of Employment Services, Office of Human Resources Only.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer.

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