Responsible for completion of Production helpdesk tasks and projects for the Production SaaS environment including:
This position will be based in Bridgeline’s Norcross, GA office and will report to the Senior Systems Engineer.
Microsoft IIS webserver configuration for customer roll-outs
Digital Certificate installation
DNS registration and configuration
VMware server deployments, template creation, cloning
Configure system resource monitoring with SNMP/WMI tools.
Adhere to all Change Management policies and procedures.
Produce knowledgebase articles for commonly requested information or performed tasks.
Generate weekly project status and Production helpdesk reports.
Rotating on-call responsibility.
B.S. in Computer Science or similar technical discipline
Exposure to Microsoft IIS web server administration.
Excellent verbal and written communication skills.
Highly desirable skills
Experience with Windows Server 2008 R2 Active Directory & Group Policy.
DNS and DHCP knowledge.
Experience with VMware ESX 4.X.
Experience with Linux (Redhat Enterprise, SUSE, Debian, etc.)
Experience working in a PCI production SaaS, web-hosting environment.
Powershell or Unix shell scripting.
Basic understanding of Layer 2/3 networking.
MCITP, MCSE, or VCP certification.
What We Offer
Competitive base salary and benefits, paid vacation and holidays, 401K and more
Excellent tools and support for success
Professional development and career advancement opportunities
Inspiring, flexible environment with a work hard / play hard culture
Bridgeline is a developer of leading edge Web application management software and award-winning interactive technology solutions that help...