Aggressively promote, sell and refer TCF products and TCF services. Answer inquiries regarding checking and savings accounts and other bank related products. Initiate and open new accounts while providing appropriate information on regulations and policies. Accurately process, closely verify, and promptly key all transactions in a manner, which maintains TCF standards and high level of customer service.
Promote, sell and answer requests for information on retail products, services, and regulations.
Consult with customers on specific account needs; convey rates, service charges and restrictions; complete opening documents and processes for new accounts.
Solicit interest in new TCF products and services. Cross-sell TCF products, programs, and services such as consumer, commercial or mortgage loans, business accounts, and non-bank investment products; promote TCF as full-service bank; meet targeted cross-sell/product referral goals. Assist with telemarketing and direct mail programs.
Perform other services including issuance and redemption of bonds, wire transfers, death claims, and accurately process IRA distributions/contributions while adhering to TCF and Federal regulations. Demonstrate working knowledge of all account ownership types available. Perform miscellaneous duties such as filing,balancing negotiable items, cash dispatch ,etc.
Investigate and resolve special account inquires including legal transactions requiring coordination with TCF counsel, outside attorneys, and customers. Resolve issues such as fraud, Reg E claims, encoding errors and account reconciliation while maintaining budget controls.
Interpret and accurately process customer requests and transactions according to TCF guidelines. Maintain established controls such as check holds, identification procedures, and utilize special key codes required for account readouts and verifications.
Maintain good customer relations by answering customer’s questions; explain policies and direct customers to appropriate department. Follow the steps of good customer service with each customer. Promotes a positive image of TCF with all customers. Appropriately escalate customer issues to supervisor.
Balance terminal daily, according to established procedures, locate and/or correct errors or missing information. Maintain accurate balancing/loss record that meets TCF guidelines. Maintain all audit requirements.
Must successfully complete technical training and pass test standards.
Effective communication and interpersonal skills.
Proven sales record or strong interest in sales.
Promotes positive image of TCF.
Ability/interest to perform necessary calculations.
Ability to confidently approach prospective TCF customers.
High school degree or GED, or working towards completion.
Previous customer contact/sales experience.
Basic computer skills.
About TCF Bank
TCF Bank is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF Bank.
TCF Bank encourages open employee communications and promotes from within whenever possible. We offer competitive pay and a comprehensive benefits package that includes medical, dental, 401(k), life insurance, and paid time off. In addition, TCF Bank also offers health care/dependent care spending accounts, short and long term disability, tuition reimbursement, and an employee referral reward program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. EOE/AA/M/F/D/V
US-MN-Minneapolis-1444 West Lake Street
Funding, Operations & Finance
Apr 29, 2013, 11:15:40 AM
TCF Bank - 21 months ago
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TCF Financial is the holding company for TCF National Bank, which offers retail and small-business services through more than 430 locations....