Under the direction of the Public Safety Manager - Communications Center, dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track, and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.
Dispatchers must excercise reasonable independent judgement to determine priorities for service response in accordance with established procedures and protocols; coordinates on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management, and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
Must operate a variety of communications equipment, including multiple channel radio consoles, telephone, and computer systems. Monitors various alarms systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to approriate personnel.
May work evenings, nights, weekends, and holidays to maintain 24-hour, seven day a week coverage of the dispatch function.
Performs other duties as required.
Knowledge and Skills
High School Diploma, or equivalent, some college preferred.
Required Skills and Knowledge:
Previous emergency or security dispatch experience preferred.
UC Medical Center - 234 Goodman Street
UC Health - 13 months ago