Cash Management Specialist (CCS)
Interesse International Inc - Los Angeles, CA

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Requirements

Languages

Japanese / English /

Exp. Industry

Software

/ /

Job Description

Downtown Los Angeles based financial institution seeks cash management specialist. Position Summary: - Responsible for serving in the cash management customer service center providing customer service on a full range of cash management products and services. Act as a primary contact for internal and external customers to resolve all types of issues relating to Cash Management products, services and/or applications. Provide training via the telephone on various on-line/web based products. Any other duties as assigned. - Bilingual English/Japanese and prior banking experience required. Knowledge of Treasury Management products and services, a major plus. Position Accountabilities: - Answers telephone calls and accepts communications through all electronic media. - Logs and tracks all requests and issues presented via telephone or electronic media. - Provides training to internal and external clients for various applications via telephone as necessary. - Escalates issues as appropriate to maintain service level agreements. - Assists internal and external clients with requests to add and delete services and complete required documentation to implement requested changes. - Maintain thorough knowledge of products and services related to cash management products and services. - Adheres to Bank’s security and audit procedures as well as industry rules and regulations. - Exercise absolute integrity in all dealings with internal and external customers. - Performs other duties as assigned and requested. Job Specifications: - High school diploma or Equivalent Experience - Required two to three years experiences - Some knowledge and understanding of technical, PC-based cash management products. - Detailed knowledge of back office operational processes related to all cash management products and services preferable. - Some understanding of call center environment, call standards, and related desktop technology. Administrative/Technical Skills: - Research and analysis - Customer Service - Verbal communications - Desktop PC applications use Physical Requirements: - Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walking

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