Customer Training Specialist
Argon ST - Fairfax, VA

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Develop and maintain on-line user documentation and instructor-led training materials for multiple programs
Research and collect system-specific information, and develop reliable knowledge and expertise in the operation and maintenance of Argon ST systems and products
With an instructional approach, define system functionality for technical on-line documents and/or training materials
Review and modify existing training and documentation materials (both web- and print-based) to maintain technical currency
Understand, interpret and restructure technical information for a variety of audiences
Create final instructional materials using a variety of productivity and design tools (Madcap Flare, MS Word, MS PowerPoint, Adobe Dreamweaver, Adobe Photoshop, etc.)
Prepare for and perform classroom instruction and laboratory training activities either in-house or at customer sites
Participate in system testing activities that support Quality Assurance, Factory Acceptance Testing and program documentation
Work closely with others in a dynamic, multi-tiered team environment
Work outside the team environment, collaborating with various program management personnel and system engineers to obtain information in support of customer-oriented goals
Assist in the establishment and maintenance of team development standards, interacting in a dynamic team environment
Travel may be expected and should be less than 30%

Basic Qualifications :
US citizenship is required for purposes of obtaining/maintaining a US government security clearance. A TS/SCI clearance required.
Education/Experience should consist of one or more of the following:
Minimum 4 years experience using tactical SIGINT systems working as a Cryptologic Technician Collector (CTR), Cryptologic Technician Maintenance (CTM) or other service equivalent
Minimum 4 years experience with RF signals collection, analysis, and processing
Minimum Bachelor’s in Instructional Design, Industrial Education, or similar and minimum three years experience in instructional systems design (in military or defense environment preferred)

Other Requirements :
Experience with Argon ST products preferred
Certified Master Training Specialist (MTS), military service or civilian equivalent qualification is preferred
Proven ability to understand and interpret technical information and restructure it for different audiences (in both written and oral instructional contexts) is preferred
Experience with producing training materials and conducting training sessions (in or related to military environment preferred)
Ability to work both independently and in a team environment is preferred
Strong work ethic, including self-motivation and initiative is preferred
Excellent problem-solving abilities and positive, solution-focused attitude is preferred
Willingness to adapt to changing tasking, priorities, and deadlines is preferred
Strong organizational, time-management, and multi-tasking skills are preferred
Strong oral and written communications skills along with attention to detail and self-editing skills are preferred
Familiarity with the instructional design and adult learning process is preferred
Familiarity with basic Internet search engines and techniques is preferred
Experience with technical writing, Microsoft Access, Madcap Flare, Adobe Dreamweaver, and web-based technical manual development is preferred
Experience with web-based technical manual development is preferred
Familiarity with web technologies and languages (e.g. HTML, XML, Javascript, etc.) is preferred
Knowledge of basic MS Office skills such as Outlook, Word, Excel, and PowerPoint are preferred

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